Mailchimp

Raised as a usability problem by 46 people on Hacker News over 15 years (2010–2024), in 35 threads.

People raised many different problems with Mailchimp, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 48 complaints

Stale plain-text part shows an old email instead of the new HTML content2024-03-22
Templates break after minor changes and the cluttered interface makes things hard to find2024-02-15
Buttons don't work or use confusing terminology, and preview runs off screen2023-10-17
Style tag inserting was hidden or removed from the UI, so the user couldn't find it2023-03-21
Opening browser dev tools gets your IP blacklisted, a dark pattern2023-03-21
Code module becomes unclickable with no visible space, so the user can't reach it2023-03-20
IP gets banned for hours after testing a form several times2023-03-20
Can't figure out how to unsubscribe from unwanted Mailchimp emails2022-07-23
The 'I did not sign up for this' unsubscribe option disappeared, removing a protection against unwanted lists2022-07-18
Interface is overly complex, unintuitive, with screens nested within screens2022-01-03
Confusing interface makes it easy to send test emails to the live list2021-06-18
Cookie popup is designed as a trap that pushes users into accepting2021-05-24
Simple tasks like form building feel overly complex; unclear whether actions are destructive2021-03-02
Navigation moved to icons with no labels, so users must hover to guess meanings2020-09-26
Hard to find forms, automations, and last sent email in the interface2019-07-03
Archive and Delete menu options are offscreen on a Full HD monitor, so user must zoom out to reach them2019-05-16
Confused by renamed lists and having to segment with tags instead2019-05-15
Unsubscribing from Mailchimp newsletters takes many steps and often fails2018-06-12
Interface is bad, making the GDPR-related list migration hard to do2018-06-07
Accessing a segment via the API is slow, so going through the whole list is quicker2018-06-06
Privacy policy and terms are too long and incomprehensible to read before consenting2018-04-30
Copying a working campaign with merge fields silently breaks text and images, taking six tries to fix2018-04-14
Must unsubscribe manually from each list after someone else signs you up2017-11-01
Subscribers skip confirmation email and never get access, confused why2017-10-31
Design editor handles copying elements in an infuriating way2017-03-18
No way to tell why emails are missing or to improve delivery; stats show sent2016-07-17
Formatting editor is buggy and hard to use for formatting2016-03-01
Overall user experience is confusing and cluttered, hard to work with2014-10-10
Couldn't figure out how to stop whole message becoming a heading2013-10-25
New interface has bugs and elements that make no sense to user2013-09-21
Clicking the big circles makes the pointer jiggle instead of navigating, so users are sent to a second, redundant route2013-09-21
Confusing UI; forgets where API key is and important items are hidden in submenus2013-09-21
Final p is hard to distinguish, especially at small sizes2013-06-20
Cancelling or suspending the account is a hassle, pushing users to avoid it2013-03-15
Scroll bar handle is grey on grey, hard to see where it is2013-01-15
Hidden scroll content; no visual cue that more page exists below2013-01-15
No visible cue to scroll down, so the page seems to do nothing2013-01-15
Keeps asking for sign-in again despite ticking stay signed in and already being logged in2012-11-03
Too many login options on the homepage confuse people2012-10-02
Hard to get pixel-perfect control when customizing templates2012-01-15
Chimp mascot is the visually loudest item, pulling attention from important messages2011-09-30
Finding controls for specific features is like a treasure hunt2011-04-18
Subscribers must click a second confirmation link after signing up, adding an extra step2011-03-21
Headline "Still free, just bigger" doesn't say what is free2011-02-01
Homepage doesn't say what the product does; small hard-to-read text; guides hard to find help in2011-02-01
Feature tour is painful to read, with wasted illustration space and no app screenshots2011-02-01
Valid addresses like admin@ are silently rejected with no way to override2010-05-31
Couldn't find things in its cluttered, overly designed layout2010-01-05