Marriott

Raised as a usability problem by 6 people on Hacker News over 5 years (2018–2022), in 5 threads.

People raised many different problems with Marriott, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 6 complaints

Chat disconnects when switching pages, forcing a 30-minute wait for a new agent2022-05-22
Marriott website UI and customer experience have become terrible after the SPG merger2019-07-09
Maintaining the app is so messy that engineers must fix the database by hand several times a day2019-03-12
Early check-in via the app works only about half the time2018-12-12
Booking submit button failed repeatedly, needing six attempts and code workarounds2018-11-30
Miles transfer failed; resolving it needed many 30-minute phone holds2018-11-29