Products · Product
Match.com
Raised as a usability problem by 9 people on Hacker News over 13 years (2009–2021), in 8 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Subscription cancellation is long, tedious, and hidden behind confusing billing and renewal terms2021-08-11
- Shows likes and messages only after expiry, so you must resubscribe to see if they are real2019-09-26
- Uses dark patterns to push people into joining2019-09-26
- Clicking on messages or winks leads to profiles that don't load2018-05-21
- Can't unsubscribe right after payment; cancellation blocked while the charge shows as in progress2014-01-23
- Cancelling is hard to do, and auto-renewal charged the user without clear consent2011-02-02
- Must sign up to see the site, and feedback requires logging in with social accounts2010-09-19
- Site is an awful user experience for people using it2010-06-27
- Sign-in link is tiny and buried under large advertisements2009-06-20