Products · Product
McDonald's app
Raised as a usability problem by 25 people on Hacker News over 7 years (2020–2026), in 16 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Forced to download the app for basic info and orderingUnreviewed
20202026- Pushed to download app for basic info; order screen repeatedly demands app code; app refuses to run2026-04-16
- App failed to register pickup, blocking new orders until reinstalled2025-11-22
- Staff couldn't look up the order because the app never showed an order number2022-12-07
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 26 complaints
- Pushed to download app for basic info; order screen repeatedly demands app code; app refuses to run2026-04-16
- Coupons sometimes only in Japanese; Apple Pay outages force redoing the whole order2026-04-16
- Paid order not shown as placed, forcing a long dispute to get a refund2026-04-16
- App hangs on loading screens, needs force-closing, and fails rewards redemption with no sandwich2026-04-16
- Huge ad and slow menu and image loading delay ordering; checkout needs extra clicks2026-04-16
- Offer animates in and out jankily, getting in the way of entering PIN for points2026-04-16
- App failed to register pickup, blocking new orders until reinstalled2025-11-22
- Extra category screens, lag, and popups interfere with getting the order code2025-11-21
- Takes at least 12 screens to place an order2025-09-03
- Keeps repeatedly demanding location permission during ordering, even after entering a zipcode2025-07-26
- Ads, unskippable animations, jumpy UI and extra steps make ordering slow and frustrating2025-07-12
- Navigating between panes takes full seconds, far slower than on iOS2025-05-16
- Magic login link wrapped in click tracker blocked by Pi-hole, so login fails2025-01-07
- Many people hate using apps and can't order without a phone, especially older people2024-06-18
- Installing, creating an account and figuring out the app takes too long on first use2024-06-17
- Mobile orders aren't prepared until arrival, so pickup waits are as long as the drive-through2024-02-06
- App is janky and slow, crashes if quantity isn't given time to increment2024-02-06
- Nonstandard ordering flow, endless upsells, and inverted menu hierarchy make ordering confusing2023-10-28
- Rewards page is laggy while scrolling2023-01-10
- Staff couldn't look up the order because the app never showed an order number2022-12-07
- Completed orders stay in the app and must be manually cancelled before the next use2022-12-07
- Defaults to the closest store despite the user's saved favorite store2022-12-07
- Must exit the sign-in dialog before clicking the emailed link, or it skips sign-in2022-11-23
- Ordering a single item is irritating because the app pushes extra items2022-07-28
- App feels sluggish and hostile at every corner, a trash experience2022-07-04
- Orders for broken ice cream machines can't be cancelled or refunded, forcing cash refunds in store2020-10-22