Products · Pattern or everyday thing
Medical billing
Raised as a usability problem by 8 people on Hacker News over 10 years (2015–2024), in 8 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Bills arrive months later and are hard to work outUnreviewed
20152026- Surprise bills from third parties arrive months later, forcing checks across several payment systems2024-06-12
- Confusing bills and surprise collections with no reminder or follow-up calls2022-06-16
- Many confusing bills from multiple providers, errors, and hours on hold to fix2019-12-23
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 6 complaints
- Surprise bills from third parties arrive months later, forcing checks across several payment systems2024-06-12
- Confusing bills and surprise collections with no reminder or follow-up calls2022-06-16
- Must request itemized bills again every time; account can't be flagged to always include itemization2020-08-09
- Many confusing bills from multiple providers, errors, and hours on hold to fix2019-12-23
- Taking weeks of calls and emails to get any explanation of a bill2018-08-29
- Bills arrive months later and are extremely confusing to work out what was billed2017-07-10