Products · Pattern or everyday thing
Medical insurance billing
Raised as a usability problem by 4 people on Hacker News over 6 years (2018–2023), in 4 threads.
People raised many different problems with Medical insurance billing, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Insurer clerical error needed many phone calls, and the payment is still not reflected by the doctor2023-09-22
- Login requires multiple VPNs and three rotating passwords, with constant Java popups2021-06-01
- Can't tell which part of the page is loading; spinners give no clear indication2020-09-09
- Costs are buried behind co-pays and co-insurance, so people can't get a clear price quote2018-01-03