Products · Pattern or everyday thing
Merchant accounts
Raised as a usability problem by 5 people on Hacker News over 7 years (2011–2017), in 5 threads.
People raised many different problems with Merchant accounts, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 5 complaints
- Map grouping controls are confusing, so users make mistakes using them2017-11-08
- Sign-up is onerous, like a mortgage application, with back-and-forth and stalls2017-06-07
- Application takes over a week of hoops and paperwork printed, scanned, and emailed back and forth2011-09-29
- Repeated back-and-forth requests for documents and marketing materials stretched setup to months2011-02-21
- Changing account terms requires faxing forms and long phone waits with unresponsive staff2011-02-18