Products · Broad category
Microsoft support
Raised as a usability problem by 17 people on Hacker News over 13 years (2013–2025), in 16 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Microsoft support, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 17 complaints
- Responses are buried in chains of hyperlinks to vaguely related posts2025-11-19
- Help docs became harder to use after covering too many languages and features2025-10-18
- Support replies are mostly apologies and pleasantries with no useful help2023-03-06
- Phone menus don't cover common cases; reporting abuse requires having an account2022-08-02
- Chat won't load with Pi-hole because its CSS and JS are hosted on an ad domain2021-12-23
- Official support pages are unhelpful, so useful fixes require digging through unofficial blogs2021-03-03
- Searching for Microsoft problems returns corporate pages that hide useful fixes2021-03-03
- Hard to reach a human; website lacks support for this keyboard2021-02-24
- No way to attach screenshots to bug reports, forcing users onto Twitter2018-08-06
- Can't find password reset help; Ctrl-F and visible topics don't surface it2018-01-10
- Chatbot doesn't understand the question and forces the user to converse with it2017-11-29
- Hard to reach a human; reporting bugs requires lengthy questionnaires and exact steps2017-05-26
- Support gives unhelpful answers and doesn't address the billing report format problem2017-01-27
- Logged-in state makes public docs fail to load, showing a 404 error2016-05-21
- Endless phone transfers, dead-end IVR, and hang-ups while trying to buy a license2016-05-05
- Help pages are hard to find via search, leading users to unhelpful forum posts instead of official docs2014-01-28
- Commenter didn't notice the text was a link, found it confusing2013-12-23