Products · Pattern or everyday thing
Mobile banking app
Raised as a usability problem by 11 people on Hacker News over 8 years (2019–2026), in 11 threads.
People raised many different problems with Mobile banking app, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- Simplified names hide details and mislabel transactions, with no way to turn them off2026-01-24
- App refuses to run until user hunts down the right phone settings2025-08-31
- Shuffled digit positions prevent muscle memory, so each digit must be thought about2024-04-21
- Payment app refreshes and forgets the transaction after switching to bank app2023-10-17
- Bank's app doesn't work, so the user is stuck without a working way to bank2022-11-02
- Web banking login requires the phone app, so a broken phone locks users out of everything2022-09-16
- Phone app is error prone, slow, and requires lots of manual typing2021-10-21
- Forced to use a randomized numpad that shuffles digits on each login2021-05-28
- Continue button leads to app instead of account; the real continue option is tiny2020-07-03
- Login takes over 5-10 seconds even with Face ID2020-03-01
- Multi-bank support forces switching between apps before paying, with horrible UX2019-11-18