Products · Broad category
Mortgage websites
Raised as a usability problem by 7 people on Hacker News over 5 years (2020–2024), in 6 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Mortgage websites, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 7 complaints
- Landing page is so visually overwhelming the user can't reach the tool2024-11-15
- Sample report button is not prominent, so user downloaded and re-uploaded a PDF unnecessarily2024-11-15
- Mortgage servicers keep switching payment systems, so bills are hard to figure out and pay2023-01-01
- Mobile app is a broken website that requires Internet Explorer2022-10-05
- Calculators split across multiple pages and buried under ads2022-08-30
- Locked out after 3 wrong passwords; phone reset refuses mortgage account identifiers, so reset is impossible2022-07-11
- Login hops between domains, blocks pasting passwords, and feels like phishing2020-10-17