Products · Product
Mozilla Persona
Raised as a usability problem by 35 people on Hacker News over 6 years (2012–2017), in 16 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Login redirects silently and needs repeated manual retriesUnreviewed
20122026- Login UX has cross-site redirects and too many steps, feels cumbersome2014-02-03
- Redirected away too quickly, then the site repeatedly tries logging in again2012-10-01
- Login takes many steps: new window, email, password, setup, then return to site2012-07-12
Yahoo login closes popup and nothing happens, with no visible resultUnreviewed
20122026- Has to log in again every time the browser window closes2015-12-25
- Login popup shows mostly blank page with no clear way to proceed2014-02-03
- After logging in with Yahoo, the popup closes and nothing happens, with no visible result2013-04-10
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 42 complaints
- Fallback pop-up login dialog was slightly confusing to use2017-09-18
- Users would see confusing messages about a different domain than the site they're logging into2017-09-18
- Accounts multiply confusingly; addresses bounce between accounts and passwords are inconsistently required2016-11-03
- Has to log in again every time the browser window closes2015-12-25
- Login workflow is unfamiliar and confusing, and email delays can stall it2015-12-24
- Users lose access when their email addresses change, forcing account migrations at inconvenient times2014-08-31
- Browser-not-supported popup wrongly appears on Firefox, often needing retries2014-02-16
- Users locked out after deleting old email, with no way to log in or change it2014-02-15
- Sign-in pop-up gives no explanation of what the user is signing into2014-02-15
- No visible sign-up option; Google account picker appears unexpectedly after entering email2014-02-15
- Most users can't figure out how to sign up for Persona2014-02-15
- Couldn't find a register or create account button despite following instructions2014-02-15
- New users get stuck on account management page and cannot return to registration2014-02-15
- Users can't tell how to get a Persona account; signup happens only by attempting login2014-02-15
- Non-technical users get confused by the separately branded popup and don't know what they're signing up for2014-02-15
- Backend setup docs are confusing and skip corner cases like dev servers2014-02-03
- Login feels sluggish due to animations and authentication latency2014-02-03
- Login UX has cross-site redirects and too many steps, feels cumbersome2014-02-03
- Email and password fields back to back confuse password managers, and it fails on mobile2014-02-03
- Login popup shows mostly blank page with no clear way to proceed2014-02-03
- Yahoo alias logins fail with an unhelpful error message2014-02-03
- No reasonable way to use a different email address per site2014-02-03
- Self-hosting the BrowserID certifier was too hard; the commenter gave up after a day of setup2013-08-29
- Sign-in gets more annoying with multiple Gmail accounts or when not logged in2013-08-08
- Multiple identities are confusing and migrating to a new email is fully manual2013-04-28
- Login bounces to account manager and the email link then errors, so the puzzle is never reached2013-04-10
- After logging in with Yahoo, the popup closes and nothing happens, with no visible result2013-04-10
- Unclear whether a password is needed on a new browser and where it is stored2013-04-10
- Users can't tell how sign-in works and fear entering email and password on an unknown site2013-04-09
- Users can't tell which sites they're logged into or when to log out2013-03-28
- Chrome users on iOS get a confusing 'relay frame not found' error when logging in2013-03-20
- Users struggle to tell which provider they signed up with, and accounts break when identifiers change2012-10-03
- Redirected away too quickly, then the site repeatedly tries logging in again2012-10-01
- Hover-expanding buttons don't work on touch screens and feel like a moving target2012-10-01
- Unclear which password to enter at login; user guesses several wrong ones2012-09-27
- Sign Out button stops working after cancelling Persona account in another tab2012-09-27
- Unclear which Persona is which, and no easy way to revoke a certificate on a public computer2012-09-27
- Users with and without JavaScript get different login processes and credentials, which confuses them2012-09-27
- Couldn't find a way to clear cached credentials except a confusing 'This is not me' button2012-07-18
- Login takes many steps: new window, email, password, setup, then return to site2012-07-12
- Login redirects silently and needs repeated manual retries to finish signing in2012-07-12
- Users can't tell whether to enter their email provider password or a new one2012-07-12