Products · Product
Namecheap
Raised as a usability problem by 75 people on Hacker News over 16 years (2011–2026), in 55 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Auto-enabled 2FA with old phone number locks users outUnreviewed
20112026- 2FA app crashed on newer iPhones, repeatedly locking user out of account2023-09-11
- Auto-enabled 2FA with an old phone number locked user out of account2022-12-14
- Porting phone number locked user out of account permanently; support too slow2018-11-30
DNS interface is hard to use and email forwarding failures are hard to debugUnreviewed
20112026- Namecheap DNS interface is hard to deal with and email forwarding failures are hard to debug2025-05-10
- Namecheap's user interface is a disaster, per the commenter2022-07-14
- Namecheap's domain search is slower and less stable than GoDaddy's2020-09-17
Identity verification fails even after recovery email sent from registered addressUnreviewed
20112026- TOTP stopped working for no reason, forcing hours of identity verification with support2023-07-07
- Account email got mangled, leaving user unable to pass identity verification2023-03-19
- Says identity can't be verified even after sending a recovery email from the registered address2022-02-28
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Domain search shows names as available when they are not, causing failed purchases and refunds2026-02-25
- Namecheap DNS interface is hard to deal with and email forwarding failures are hard to debug2025-05-10
- Clunky UI that is almost always slow to interact with2025-03-14
- Billing for domains and products spread across several pages, no single place2024-12-09
- No password reset link available, so locked-out user cannot regain account access2024-07-22
- User couldn't find a password reset option on the sign-in page2024-07-22
- Slow and dated interface that is hard to work with2024-04-28
- The web app is desperately slow to interact with2024-01-31
- Rejects the name with 'ø' despite being told to enter it exactly as on the card2024-01-10
- 2FA app crashed on newer iPhones, repeatedly locking user out of account2023-09-11
- Slow, inconsistent on mobile, and takes several clicks to find owned domains2023-08-22
- Every page navigation takes at least 2-3 seconds, feels slow2023-08-22
- Redesign hides features behind collapsed menus and adds more clicks2023-08-21
- TOTP stopped working for no reason, forcing hours of identity verification with support2023-07-07
- Website is filled with dark patterns pushing users into choices2023-06-16
- 2FA prompts too often, even for small day-to-day changes2023-04-23
- Account email got mangled, leaving user unable to pass identity verification2023-03-19
- Auto-enabled 2FA with an old phone number locked user out of account2022-12-14
- Deleted-items folders clutter the folder list in Android mail clients2022-10-19
- Deleted folders keep showing in IMAP clients, cluttering the mailbox interface2022-10-19
- Handshake domains look like normal domains with only a tiny info icon, so buyers can add unusable names to cart2022-07-25
- Namecheap's user interface is a disaster, per the commenter2022-07-14
- Says identity can't be verified even after sending a recovery email from the registered address2022-02-28
- DNSSEC implementation breaks repeatedly and the API is poor2021-12-21
- Domain list requires several clickthroughs to show all domains or sort them2021-12-01
- Checkout pushes unwanted add-ons, a dark pattern that tricks people into buying them2021-12-01
- Domain management interface is confusing and hard to navigate2021-10-03
- Site is extremely buggy, causing being charged multiple times2021-07-26
- Checkout bugs charge the card without securing the domain; heavy upselling in checkout2021-07-26
- Useful functions are hidden behind extra clicks after the UI redesign2021-07-21
- Domain search interface is so broken it is unusable2020-09-18
- Namecheap's domain search is slower and less stable than GoDaddy's2020-09-17
- Domain verification is unintuitive; user must jump through hoops to find DNS record2020-09-17
- Sometimes has to solve a captcha to log in2019-07-18
- Saving changes is much slower than other services, and the site feels slow2019-05-23
- Valid login fails over VPN; submit buttons hidden when using an adblocker2019-03-21
- Gets a server error after submitting password or 2FA code, sometimes2019-01-13
- Repeatedly rejects correct password and 2FA codes, locking user out without reason2019-01-13
- Legitimate user is blocked with false wrong-password message and never notified2019-01-13
- Blocked VPN users get a misleading wrong-password error instead of a clear reason2019-01-13
- Porting phone number locked user out of account permanently; support too slow2018-11-30
- Competitor domain registrar interfaces are sobering and ugly to look at2018-09-28
- Support kept insisting on user error and slow, unhelpful replies, passing requests on without resolving them2018-09-28
- Closing the account took a week due to support's thorough checks on leftover items2018-09-27
- Redesign requires many clicks to reach information and makes bulk updates hard2018-05-29
- Clicking buttons shows an empty red box with no obvious error message2018-05-29
- Must add WhoisGuard to cart and checkout once per domain to enable a free toggle2018-05-29
- Site is hard enough to use that the commenter had to call support2016-12-06
- Web interface is very slow to load and respond from the UK2016-08-16
- Commenter struggles to figure out how to fix a domain setting in the UI2016-07-11