Products · Product
Netflix
Raised as a usability problem by 797 people on Hacker News over 18 years (2009–2026), in 463 threads.
No issue was raised by at least 3 people in 3 threads this year.
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- 7No English subtitles for foreign filmsUnreviewed
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Every issue, all time, most people first
Autoplay previews start while browsing, pushing viewing choicesUnreviewed
20092026- Autoplays loudly, is slow, and has nauseating expanding animations2025-02-16
- Continue Watching is buried at a random spot; autoplay starts unchosen content after finishing a series2025-02-05
- Previews autoplay with sound when highlighting titles, forcing users to mute2024-08-15
Keeps showing watched titles with no option to hide themUnreviewed
20092026- Takes too much clicking to find content; rows repeat already-rejected titles2026-03-27
- Same movies repeat across many rows, so new titles are hard to find2024-11-16
- Recommendations now hide the library's gaps instead of surfacing movies you'd want2023-09-25
Spends nearly an hour browsing without finding anything worth watchingUnreviewed
20092026- Users burn time searching for something to watch in the redesigned layout2025-04-11
- Watching on a computer is much more annoying than on other services2024-11-16
- Forces users through bad UI that makes finding something to watch slow2024-02-05
Search often returns nothing for wanted titlesUnreviewed
20092026- Redesigned browse screen shows few titles, so users can't find what they want2025-12-05
- Search shows many unwanted titles instead of what the user actually wants to watch2025-11-25
- Algorithm constantly pushes suggestions, with no way to just browse the catalogue2025-05-08
Streaming interface makes discovering new content hardUnreviewed
20092026- Streaming app interfaces are bad and steadily getting worse to use2025-12-15
- UI keeps getting worse in usability over time2025-12-05
- Streaming UI got worse, making it hard to discover new content2024-02-05
Recommendations keep pushing unwanted topicsUnreviewed
20092026- Recommendations feel repetitive and irrelevant, forcing the user to hunt for content2025-02-16
- Can't find genre categories or past content, and can't exclude unwanted genres or studios from recommendations2024-02-04
- Recommendations suggest content the user has no interest in2023-12-22
No English subtitles for foreign filmsUnreviewed
20092026- Subtitles mishear words and leave on-screen foreign text untranslated, so viewers can't follow2026-10-29
- Subtitles limited to local language and English when travelling, hiding available languages2025-08-24
- Netflix apps offer only a few subtitle languages, unlike competitors2024-11-19
Continue watching row moves or disappears, forcing shows to be searched againUnreviewed
20092026- Continue watching is randomly placed and sometimes missing; hard to find something to watch2025-04-11
- Continue Watching row is always in a different place2025-02-16
- No simple way to mark titles watched or unwatched; Continue Watching row moves around2024-02-05
Thumbs ratings replaced 5-star, making suggestions worseUnreviewed
20092026- Five-star rating system was confusing for users to rate content2023-12-13
- Thumbs-up/down ratings replaced 5-star, making suggestions worse and forcing awkward rating use2023-10-19
- Thumbs up/down replaced star ratings, leaving ratings useless to the user2022-08-10
Finding how to cancel subscription is hardUnreviewed
20092026- Cancelling the subscription is a pain because of dark patterns2024-07-03
- Making it hard to cancel a subscription, a dark pattern pushing users into continued charges2024-04-29
- Cancelling a subscription on the website is hard, and resubscribing is even harder2024-01-26
Recommendations so tailored that nothing to watch is foundUnreviewed
20092026- Keeps recommending shows the user just finished watching, so they must search manually2024-02-05
- Watch list is unusable and suggestions get in the way2023-11-25
- Hard to find something to resume watching and can't easily hide unwanted recommendations2022-04-20
Can't filter out low-quality content, hiding good titlesUnreviewed
20092026- Recommendations bury good titles, so users must dig to find them2024-11-14
- Hard to find good titles in a library now full of unknown content2023-09-25
- Good titles are buried among poor ones, so users must sift through everything2023-02-11
Thumbnails keep switching, making browsing confusingUnreviewed
20092026- Misleading thumbnails, vague descriptions and non-representative clips make it hard to tell what content is2025-08-14
- Thumbnails expand and shift unpredictably, making specific titles hard to reach2023-04-26
- UI keeps shifting, hard to find own list or current shows, and no way to discover new shows2022-01-04
Can't browse full catalogue; must guess search lettersUnreviewed
20092026- Can't see the actual catalog, so users learn about shows from other sites2022-06-24
- Can't browse the full catalogue; must scroll repetitive categories or guess search letters to find shows2022-05-05
- Only shows about a hundred titles, so most of the catalog is hard to discover2022-04-22
Horizontal lists can't be scrolled normally, limiting browsingUnreviewed
20092026- Scrolling down on a trackpad suddenly switches to horizontal scrolling over a certain area, so the user can't scroll past it2022-04-22
- Can't scroll horizontally with trackpad when emulating mobile screen size2021-07-13
- Movie list pans slowly, must hover and click to see details2015-07-22
Controls are hard to operate with a TV remoteUnreviewed
20092026- Netflix web interface is hard to use with a d-pad remote2026-10-20
- Netflix says to use TV remote for casting, confusing and unclear instructions2025-12-01
- Navigating Netflix with a remote is hard compared to a preset channel button2024-11-14
Can't browse and preview shows before deciding what to watchUnreviewed
20092026- Home screen shows unwatched shows instead of the next episode of current shows2023-09-14
- Can't hide or remove disliked shows; they keep resurfacing on the home screen2020-05-25
- Browsing shows is cluttered with images and autoplay, unlike the simple old list2019-12-28
Own lists hard to find as rows reorder; watched titles can't be removedUnreviewed
20092026- Must hunt through randomly reordered My List to remove a finished movie2023-12-13
- Removing a title from the watch list sends user back to the top of the list, making pruning impractical2022-08-20
- Removing items from My List on mobile is cumbersome, so the list fills with watched titles2022-04-20
Interface hides the lack of good content, making things hard to findUnreviewed
20092026- Hard to explore; the interface makes choices for the user instead of letting them browse2022-04-19
- UI makes it hard to explore and takes away user control over choosing content2022-04-19
- Promoted unwanted content in the interface forces users to wade through it to find what they want2022-04-19
Dark patterns push viewers toward other servicesUnreviewed
20092026- Dark patterns shove users around and disorient them while browsing2024-01-10
- Dark patterns and browsing make it hard to find something worth watching2023-02-21
- Auto-play and dark patterns push people into watching more without choosing to2020-09-14
New-season shows hard to find; watched shows clutter recommendationsUnreviewed
20092026- Shows with new seasons are hard to find; watched shows clutter recommendations2026-07-06
- New section shows months-old titles and new seasons of watched shows aren't surfaced first2022-01-17
- Episode list takes much longer to load for shows with many seasons2020-09-29
Spends 10+ minutes failing to find something; unwanted titles hard to dismissUnreviewed
20092026- Stopped titles stay in Continue watching for a week, with no quick way to dismiss them2021-08-26
- Interface blocks finding the series wanted; no way to dismiss unwanted titles2019-12-27
- Hard to notice titles leaving or entering the catalog2016-10-12
Hover transitions crawl during scrolling, slowing browsingUnreviewed
20092026- Simple tasks take too many clicks, hover actions, and slow frame rates2017-12-18
- Browsing is very slow to respond, with hover transitions crawling during scrolling2015-07-22
- Mouseover row scrolling was tedious and infuriatingly slow to browse2015-06-15
Selecting a show for details auto-starts the first episodeUnreviewed
20092026- Automatically queues the next episode, pushing viewers into continued watching2021-03-18
- Autoplays whichever episode is highlighted while the user is just browsing the list2019-04-10
- Episode starts playing automatically just from hovering over play, without the user choosing it2019-03-19
Same few titles repeat in vague categories instead of a plain listingUnreviewed
20092026- Hides most titles and forces scrolling past irrelevant categories to find wanted shows2026-10-08
- Browsing is hard because the same few titles repeat in vague categories instead of a plain listing2026-08-18
- Browse categories repeat the same shows and hide older content2024-11-14
iPad and Apple TV won't connect, forcing a roundabout streaming pathUnreviewed
20092026- Netflix won't work on some home projectors, forcing annoying workarounds2022-04-22
- Netflix app on Apple TV is crippled after casting support was removed2019-08-20
- Netflix blocks tunnelbroker IPv6 tunnels as VPNs, so the user must keep fighting to get it working2017-10-30
Ads and promoted titles block finding and continuing showsUnreviewed
20092026- Ads and promoted titles block the path to finding and continuing shows2025-05-15
- Hard to discover non-promoted content; UI pushes broad-appeal shows2022-04-22
- Same promoted shows keep appearing, with no way to browse or search the full catalog2021-08-26
Autoplay and poor search push viewing choices people didn't makeUnreviewed
20092026- Interface does weird things, autoplay increases, search results get worse2023-10-20
- Makes it harder to find what they want; autoplay and mouseover clutter2021-08-26
- Search is hard to use; home screen pushes autoplay and recommendations instead of finding wanted content2020-04-22
Homepage shows irrelevant content and searches return nothingUnreviewed
20092026- Homepage full of irrelevant content and searches yield no results2018-12-17
- Search is too limited and no way to see related content2012-06-18
- Search returns irrelevant results; relevant biographies buried pages deep2009-08-12
Timeline controls stay visible during playback and don't auto-hideUnreviewed
20092026- UI unloads after time, leaving only start-video action; controls vanish during episode transitions2025-10-30
- Player controls disappear after a few seconds, so the mouse must keep moving2021-09-10
- Timeline controls stay visible during playback and don't auto-hide, which is irritating2015-08-06
DRM error blames the clock; fixing it takes a long timeUnreviewed
20092026- Playback fails with a DRM error blaming the clock, and fixing it took a long time2013-07-18
- Playback failed with an obscure DRM error, forcing repeated fixes and logins before it worked2012-05-16
- Video is jerky, choppy, pixelated and unwatchable, and DRM playback fails2009-03-02
Can't filter or sort by metadata; categories don't match searchesUnreviewed
20092026- Can't browse categories to find things; auto-suggested categories never match mood2025-02-16
- Cannot filter or sort by metadata; browse categories don't match how the user searches2022-04-22
- No sorting or filtering on home screen; must open a category to sort2016-01-11
Skip intro and end-credit handling disrupt watching showsUnreviewed
20092026- Skip intro button and end-credit handling disrupt watching shows, forcing viewers to use other players2022-04-21
- Can't set playback defaults like skipping intros across all shows2019-07-18
- Shows already-watched titles in continue watching if ending credits were skipped2015-11-11
Rotten Tomatoes and IMDb ratings not shown while browsingUnreviewed
20092026- Users cannot access the movie ratings they entered over years2020-05-15
- Ratings from Rotten Tomatoes and IMDb aren't shown while browsing, so users must check a phone or laptop2018-12-25
- Can't filter by Rotten Tomatoes rating confidence, so low-review-count movies show up2014-07-10
Fails to remember where left off, skips episodes, shows connection errorsUnreviewed
20092026- Fails to remember where viewer left off, skips episodes, and shows connection errors on resume2024-05-23
- Accidentally opening an episode makes it keep prompting to resume from the wrong spot2017-03-17
- Streaming cuts out mid-episode, interrupting viewing2014-07-17
Can't tell where an actor was seen beforeUnreviewed
20092026- No filters for era or country, and no way to browse by actor2022-11-28
- Can't tell where an actor was seen before, and Netflix offers no help finding it2014-11-16
- Can't search for an actor's name to find their titles2012-08-07
Episode spoilers appear after a pause, forcing screen avoidanceUnreviewed
20092026- Pausing clutters the screen, blocking the on-screen text the viewer wants to read2026-09-24
- Next-episode prompt interrupts credits and covers on-screen content2022-05-06
- Episode description spoilers appear after a pause, forcing user to avoid the screen2020-02-06
Can't find how to view the entire libraryUnreviewed
20092026- Can't find anything to watch while browsing the app2023-04-26
- Can't find how to view the entire library to pick something to watch2022-04-22
- Hard to find content to watch as the library has grown2019-01-15
Resuming after pause needs an extra click and shows low-quality videoUnreviewed
20092026- Resuming after pause drops out of the player, requires an extra click, and shows low-quality video while buffering2023-01-22
- Screen blacks out for a second or two whenever entering or leaving video2020-08-28
- Skipping or replaying seconds causes minutes of buffering; turning on captions blanks video for minutes2018-02-15
Can't tell which video quality is playing or why it isn't higherUnreviewed
20092026- Can't tell which video quality is playing or why it isn't higher2024-06-23
- No way to see or force the stream's video quality in the interface2020-09-17
- Video quality looks so poor it feels like a VCR on a 1440p screen2018-07-08
Foreign shows default to bad dubbing; original audio hard to pickUnreviewed
20092026- Auto-selects poor machine-translated audio tracks with no way to disable it2025-05-19
- Hard to find something to watch; no way to filter by original audio language2022-05-05
- Foreign shows default to bad dubbing with no easy way to pick original audio with subtitles2020-02-12
Continuing playback across devices takes two or three clicksUnreviewed
20092026- Continuing playback across devices now takes two or three clicks instead of one2023-07-01
- Custom playback speeds on mobile require switching to desktop view, not the app2023-04-26
- Phone loses track of cast stream, so user can't pause playback from phone2019-03-14
Carousel advances too fast to read text, forcing repeated clicksUnreviewed
20092026- Top carousels repeat almost the same titles, making browsing redundant2019-09-24
- Carousel advances too fast before text can be read, forcing repeated clicks2015-10-28
- Left/right scrolling through suggested content carousels is agonizingly slow2015-07-09
Reordering a large queue lags for seconds to a minute on iPadUnreviewed
20092026- Can't filter long queues or search well; no notes; poor iPad experience2012-04-07
- Queue management in the official iOS app is lousy2010-11-14
- Reorganizing a large queue lags for seconds to a full minute on iPad2010-07-07
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Subtitles mishear words and leave on-screen foreign text untranslated, so viewers can't follow2026-10-29
- Netflix web interface is hard to use with a d-pad remote2026-10-20
- Hides most titles and forces scrolling past irrelevant categories to find wanted shows2026-10-08
- Pausing clutters the screen, blocking the on-screen text the viewer wants to read2026-09-24
- Browsing is hard because the same few titles repeat in vague categories instead of a plain listing2026-08-18
- Search bar moved to top, forcing users to scroll far back up2026-08-13
- Users click around too long and miss shows they'd like because of repeated rows2026-08-13
- Percentage on loading indicator means nothing, causing confusion on slow connections2026-08-05
- Shows with new seasons are hard to find; watched shows clutter recommendations2026-07-06
- Netflix UI loads slowly, turning a few button presses into a several-minute ordeal2026-04-16
- Constant pushing of unwanted original shows makes the interface feel hostile2026-04-10
- Skip and next-episode buttons appear at inconsistent times or not at all2026-03-27
- Video is downgraded to lower resolution whenever the browser window isn't focused2026-03-27
- Billing history only shows the last year, hiding how prices rose; the view you need is buried in cancellation menu2026-03-27
- Takes too much clicking to find content; rows repeat already-rejected titles2026-03-27
- Streaming app interfaces are bad and steadily getting worse to use2025-12-15
- Takes so long to start playing a show that the commenter can finish a burrito first2025-12-06
- Redesigned browse screen shows few titles, so users can't find what they want2025-12-05
- Too much content with no good tools to sort or filter it2025-12-05
- New show only findable via search; fresh profile recommendations are unhelpful2025-12-05
- UI keeps getting worse in usability over time2025-12-05
- Netflix says to use TV remote for casting, confusing and unclear instructions2025-12-01
- Casting from the mobile app no longer works on most modern TVs, frustrating elderly users2025-12-01
- Search shows many unwanted titles instead of what the user actually wants to watch2025-11-25
- UI unloads after time, leaving only start-video action; controls vanish during episode transitions2025-10-30
- Couldn't find how to remove the extra member charge except by phoning2025-09-25
- Subtitles limited to local language and English when travelling, hiding available languages2025-08-24
- CMS edits took tens of seconds to appear, hurting editors' preview feedback2025-08-19
- Star Trek episodes glitch after a minute on Chromecast, splitting the picture and losing colour2025-08-14
- Content is fragmented across services, forcing multiple sign-ups to find what they want2025-08-14
- Download gets stuck partway, and a failed attempt still uses up the download limit2025-08-14
- Misleading thumbnails, vague descriptions and non-representative clips make it hard to tell what content is2025-08-14
- Streaming buffers and stutters, and quality silently downgraded in an update2025-07-24
- Can't add multiple subtitle languages, and downloads expire after a few weeks2025-05-27
- Auto-selects poor machine-translated audio tracks with no way to disable it2025-05-19
- Ads and promoted titles block the path to finding and continuing shows2025-05-15
- Algorithm constantly pushes suggestions, with no way to just browse the catalogue2025-05-08
- Netflix won't play on Linux/Firefox and anti-sharing checks wrongly trigger for legitimate users2025-04-21
- Cannot disable HDR in apps, so content looks terrible on non-OLED TVs2025-04-17
- Keeps asking the same question repeatedly after the user already answered it2025-04-13
- Easy to pick the wrong profile by accident and hard to switch once inside2025-04-13
- Same top titles always shown, so new content seems absent or hard to find2025-04-11
- Watching a preview requires many steps through episode lists, risking spoilers2025-04-11
- Users burn time searching for something to watch in the redesigned layout2025-04-11
- Continue watching is randomly placed and sometimes missing; hard to find something to watch2025-04-11
- Netflix has an awful user experience overall2025-04-08
- Can't find new genres like comedy; keeps showing the same crime shows2025-03-02
- Recommendations feel repetitive and irrelevant, forcing the user to hunt for content2025-02-16
- Netflix has one of the worst streaming experiences, with rate hikes and shrinking catalog2025-02-16
- Can't browse categories to find things; auto-suggested categories never match mood2025-02-16