Network Solutions

Raised as a usability problem by 14 people on Hacker News over 15 years (2008–2022), in 8 threads.

People raised many different problems with Network Solutions, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 14 complaints

Simple task required navigating a series of expensive upsell traps2022-08-15
Editing DNS records repeatedly forces a detour through a popup upselling antimalware subscriptions2021-09-08
Making it hard to move domains away, with many hoops to jump through2020-09-22
Renewing a domain takes eight pages of upsells, with services pre-checked by default2015-02-25
Form submissions never delivered the code; docs referenced buttons that didn't exist2014-01-23
Finding pricing on the website is a long, convoluted hunt2014-01-22
Transferring domains and redirects are a pain, and support sends you to sales2014-01-22
Must phone a US number to cancel auto-renewal, costly from abroad2014-01-21
Cannot cancel account without calling the sales team2014-01-21
Cancelling a domain requires multiple calls, emails and verification steps2014-01-21
Takes five clicks to reach DNS management, with upsell banners obscuring the path2011-07-12
Auto-renewed the hosting plan without the user's choice2011-07-11
Admin interface has booby traps pushing users to opt in to services2011-02-07
Domain tools useless; auth code took days to obtain2008-03-13