New Relic

Raised as a usability problem by 17 people on Hacker News over 12 years (2014–2025), in 13 threads.

People raised many different problems with New Relic, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 17 complaints

Full-screen feedback prompts repeatedly interrupt the user during an incident2025-11-06
Having to rename container labels to filter things in the UI took days2024-08-17
Each new iteration of the UI and UX has made the product harder to use2022-10-02
Feels too slow in practice, so developers avoid using it daily2022-10-01
New Relic interface is super confusing, pushing user to switch tools2022-10-01
Slow, confusing UI; can't remember which button or menu leads where2022-10-01
New interface is buggy and objectively worse each month, hard to troubleshoot with2022-04-29
Impossible to figure out how to filter out irrelevant metrics and logs2022-04-29
Light mode highlighting is hardly readable on an older LCD screen2021-07-04
Hard to figure out NewRelic Terraform resources because documentation is missing2021-01-05
The redesigned interface is difficult to use and too bright2020-08-03
Upgrade and cancellation requests to support were ignored three times2019-08-24
Website is laggy and the product has become slower and less user friendly2017-07-01
Monitoring dashboards give no useful insight, poor interface usability2016-01-03
Alarm plays with no clear indication of why it is sounding2015-06-16
Useful features hidden in a hamburger menu that took ages to find2014-11-20
Interface is clunky, navigation goes to unexpected places, cluttered with information2014-09-15