Products · Pattern or everyday thing
Newsletter emails
Raised as a usability problem by 12 people on Hacker News over 10 years (2014–2023), in 11 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 12 complaints
- Newsletters are almost impossible to unsubscribe from, so the user stays subscribed.2023-04-24
- Newsletter sign-ups use dark patterns and the unsubscribe link is hidden in small font at the bottom2022-02-07
- Unsubscribe requests sometimes ignored, so emails keep arriving anyway2021-11-09
- Unsubscribing from newsletters doesn't work and emails keep arriving2021-10-28
- Readers must click through repeatedly to read a full article2021-06-11
- Unsubscribe button is hidden in a cluttered layout, hard to find2020-11-07
- Unsubscribe links are French-language or mailto links that require emailing customer service2020-02-27
- Pre-ticked or misleading checkboxes make it easy to accidentally subscribe2019-08-01
- Unsubscribe requires logging in, and login fails for purged accounts2017-07-18
- Unsubscribe link hidden behind Gmail's truncation, forcing extra click to view2017-07-18
- Trying a site leads to newsletters and notifications, and hard-to-find unsubscribe or account deletion2015-03-05
- Non-technical users find it very hard to unsubscribe from newsletters2014-02-23