Products · Product
NordVPN
Raised as a usability problem by 11 people on Hacker News over 6 years (2016–2021), in 8 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Cancelling the subscription is hard, a dark patternUnreviewed
20162026- Cancelling the subscription is not easy, described as a dark pattern2021-08-13
- Cancelling subscription requires three or four screens with the cancel action hidden as a small secondary element2021-05-02
- Subscriptions were very hard to cancel2021-02-06
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 11 complaints
- Forces users to use its proprietary app rather than standard WireGuard clients2021-09-14
- Cancelling the subscription is not easy, described as a dark pattern2021-08-13
- Cancelling subscription requires three or four screens with the cancel action hidden as a small secondary element2021-05-02
- Fake countdown timers and repeated upsells pressure people into buying2021-03-31
- Features get disabled when auto-renew is turned off, pushing users to keep renewing2021-02-06
- Subscriptions were very hard to cancel2021-02-06
- IOS app is unusable and servers are often slow or unresponsive2021-02-06
- Deleting account with active subscription required multiple confirmation emails to customer support2019-01-26
- Searching for a particular server is incredibly slow and the UI is clunky2018-03-09
- Struggles to reconnect after wake and has a poor UI2018-03-09
- Finds the product's labeling very confusing2016-03-16