Okta

Raised as a usability problem by 19 people on Hacker News over 10 years (2017–2026), in 18 threads.

People raised many different problems with Okta, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 20 complaints

Once a passkey was added, the phone login kept demanding it and blocked the password fallback2026-10-14
Admin policy UI makes passkey-only login next to impossible to configure2026-09-18
Spends more time configuring identity tools than doing actual work2026-05-19
Finds the product extremely annoying to use, with no specific problem named2023-08-30
Forced re-auth with separate pages and clicks for username, password, and OTP2023-08-18
Approving push or reading code fails; app reloads to the same notification repeatedly2023-02-15
Okta's user experience is horrible for the employees who must use it2022-06-20
Its login and user experience is terrible for employees forced to use it2022-06-20
Full-screen overlay blocks page content when JavaScript is disabled, even though the page works underneath2022-03-23
Product is hard to work with, confusing and error-prone, with poor documentation2022-03-22
No self-serve way to pay after trial; only contacting sales2021-12-07
Certificate can only be updated through the web UI, with no programmatic option2021-08-20
Getting anything working with Okta took far longer than Auth0, forcing the team to switch2021-03-04
Okta's interfaces are disjointed, inconsistent and confusing for users2021-03-03
Basic features require contacting support, with weeks-long waits to enable them2021-03-03
Must re-verify 2FA many times each morning across apps and sessions2020-07-10
Can't find product details without signing up first2020-01-29
Signup forces users to declare security question answers, a poor pattern2020-01-12
No Python SDK or usable docs, so building a simple login app is very difficult2019-01-23
Logs user out every 30 minutes even when remember-me is chosen2017-04-21