Products · Pattern or everyday thing
One-time passwords
Raised as a usability problem by 25 people on Hacker News over 16 years (2011–2026), in 22 threads.
People raised many different problems with One-time passwords, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 25 complaints
- Didn't notice the definition hint appeared, so the hint UI needs changing2026-07-16
- Couldn't figure out how to shuffle or give up via keyboard2026-07-15
- Described as a broken mess that is hard to get through2026-02-26
- Having to switch apps or sites instead of using autofill is cumbersome2025-08-07
- Back navigation from a notification drops user onto the Feed tab instead of returning2024-10-04
- Final option runs away when unchecked, so the user can't uncheck it2024-07-30
- Split per-digit code boxes break paste, autofill, arrow keys and accessibility2024-04-17
- Can't try the service without an up-front subscription; booking requires the app2024-02-06
- Setting up the diversion shortcut is tedious to do2023-05-10
- Text area copies the original URL instead of the user's text in Firefox2022-12-30
- Scrolling with a mouse lands between positions; page froze and buttons feel awkward2022-04-06
- Page takes forever to load on mobile and text is hard to read2021-07-14
- Popups annoy visitors and the back button is broken2021-01-25
- Back button is hijacked, trapping visitors on the page with install popups2021-01-25
- Forces users to leave the app for their mail client, which some devices lack2021-01-04
- Requires waiting for email, copying codes or URLs, and breaks across browsers or incognito2021-01-04
- Comment text is hard to read in bright sunlight due to low contrast2020-12-13
- Refill requests at old doctor required phone scheduling a month out2020-01-03
- Opening it shows no tabs, so clicking the button unexpectedly closes all tabs with no warning or undo2019-09-04
- Scrolling is too sensitive on touchpad, overshooting to page end and needing extra taps to stop2014-10-11
- Clicking the dark background to dismiss the video doesn't stop it playing2013-08-05
- Users search for a close button on a popup and cannot find it2013-01-24
- Scrolling the page is slow2013-01-21
- Arrow keys scroll the browser window instead of walking in the 3D environment2011-11-06
- OTP SMS often arrives late or not at all, so card payments fail2011-02-15