Products · Pattern or everyday thing
Online banking
Raised as a usability problem by 122 people on Hacker News over 19 years (2008–2026), in 122 threads.
No issue was raised by at least 3 people in 3 threads this year.
- 1
- 2Bank login only works in ChromeUnreviewed
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- 2
- 3
- 4
- 5Bank login only works in ChromeUnreviewed
Every issue, all time, most people first
Login screen cluttered by redesigns and new notificationsUnreviewed
20082026- Redesigned banking UIs make filtering statements by recent transactions harder2024-01-19
- Banks keep adding steps each time fraud rises, making logins more cumbersome2023-08-18
- Routine banking takes many taps, loading screens, scrolling and promotional distractions2023-05-21
Account number is hard to remember, forcing password manager useUnreviewed
20082026- Account number is hard to remember, forcing reliance on a password manager2020-07-08
- Requiring partial password typing breaks muscle memory and blocks easy login2020-06-20
- Arbitrary password rules forced a password the user couldn't remember, locking them out for years2019-09-18
Banks force a smartphone app or cumbersome text-code loginUnreviewed
20082026- Banks force a smartphone app or make text-code login cumbersome with extra steps2023-09-02
- Banks require SMS 2FA with no alternative, forcing phone use for login2022-12-16
- Web banking forces tedious login and 2FA every time, unlike the app2021-06-27
Must click each letter on an on-screen keyboard to type passwordUnreviewed
20082026- Must click each letter on an on-screen keyboard to type password2019-03-27
- Password must be typed by clicking letters on an on-screen keyboard, with no input box2018-09-11
- Forces clicking each password character one by one on a virtual keyboard2016-12-05
Bank login only works in ChromeUnreviewed
20082026- Cannot log into bank website without the app's QR code, blocked on rooted phones2026-01-09
- Web login requires the phone, and a broken phone screen blocked access with no workaround2022-04-24
- Bank login only works in Chrome; other browsers are blocked2022-02-04
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Setting up banking services for her dad was a painful mess for the user2026-09-07
- Prompt to switch to e-statements misleads; statements actually require portal login with 2FA2026-08-20
- Website login falls back to slow multi-step security questions and SMS codes every time2026-06-30
- Transfers page has seven confusing options, hard to pick the right one2026-06-10
- Tax report only available in phone app, must transfer PDF to computer2026-04-29
- Statements require 2FA login, navigating menus, and setting time ranges to find2026-04-26
- Confusing menus and deep layers make finding account tasks hard, so people click email links2026-04-02
- Transfers take several screens and give no overview of what's being sent2026-03-12
- Banking apps are slow, with views loaded from the server and no instant search over transactions2026-03-02
- Cross-device QR code banking login with tiny icons fails for elderly users2026-02-17
- Cannot log into bank website without the app's QR code, blocked on rooted phones2026-01-09
- Mobile-style layout makes transfers and bill payments confusing and feels unsafe on laptops2025-10-14
- Umlaut and symbol passwords can be set but the login form rejects them, locking users out2025-09-25
- Multi-step login with avatar picker and repeated approval prompts is cumbersome2025-09-16
- Core payment services only available in app, website removed, no alternative access2025-08-27
- Forced SMS verification on every login, making bank checks slow2025-07-09
- Summary totals wrong, currency changes, and entered numbers silently change2025-05-30
- Button gives no visible pressed feedback, so user relies on a spinner to confirm the click2025-05-27
- A 30-second countdown for entering the SMS code expires before the code arrives, which took two minutes.2025-04-29
- Live price grid is always partly stale, so displayed prices are wrong2025-03-13
- Blocked online, sent to branch for ID, then told the action must be done online2025-02-22
- Must reply YES to an SMS prompt before getting OTP, which fails while roaming2025-02-22
- Can't copy/paste and key information is hidden, harder than the old version2025-02-22
- Verification prompt often never arrives or fails even after approval2025-02-06
- Banks repeatedly push paperless statements during every online session, hard to decline2025-01-31
- Banking website is inaccessible to blind users, forcing reliance on AI interaction2025-01-17
- Must use the website, not the app, and wait about 24 hours to validate the beneficiary2024-12-28
- Can't copy and paste during transfers, so amounts must be retyped and checked2024-12-02
- Password manager fills access code but login stays disabled until the on-screen keypad is clicked2024-10-22
- Password fields block pasting and autofill, so password managers can't be used2024-10-18
- Bank login required about six passwords, making it hard to use2024-09-25
- Many online services have terrible, confusing interfaces that stress out older users2024-08-23
- Lots of white space, must click into everything, and nothing looks clickable2024-05-21
- Banking interface inconsistently switches decimal and thousand separators, so user can't be sure of amount2024-02-22
- Full-page bank ads hide accounts; tiny gray 'No thanks' text is hard to find.2024-02-06
- Redesigned banking UIs make filtering statements by recent transactions harder2024-01-19
- No reliable, non-infuriating workflow combining a physical security key with a smartphone2023-11-26
- Unclear what legitimate customers must do to get large transfers through2023-11-07
- Infinite scrolling on transactions page ruins the user experience2023-10-29
- Wife struggles to find trivial operations on the bank's website2023-10-27
- Slow, buggy, poorly laid out, and sometimes spins forever2023-10-23
- Online banking often broken, making it impossible to use, and fixes take ages2023-10-18
- Getting a statement online requires login, waiting for texts, and navigating to a PDF that takes time to load2023-10-09
- Banks force a smartphone app or make text-code login cumbersome with extra steps2023-09-02
- Banks keep adding steps each time fraud rises, making logins more cumbersome2023-08-18
- Must log in and re-enter password multiple times across laptop and phone to confirm one purchase2023-05-30
- Routine banking takes many taps, loading screens, scrolling and promotional distractions2023-05-21
- Two coexisting site designs confuse users for years2023-03-06
- Checking account click opens unwanted savings page; must dismiss many notifications to reach home2023-03-06
- Account balance is hard to find and buried in a long list of numbers2023-01-13