Products · Pattern or everyday thing

Online payments

Raised as a usability problem by 16 people on Hacker News over 17 years (2010–2026), in 16 threads.

People raised many different problems with Online payments, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 16 complaints

Little upfront info on when orders will actually arrive2026-01-28
Card authorized only at shipping, so wrong card gives no instant feedback2025-10-04
Must log in with security key or phone each time to see bills2025-09-12
Payment form on a modern site did not appear at all2023-12-05
Figuring out how to send money to someone is crazy and cumbersome2023-09-23
Hard to figure out how to use services and which payment method applies2023-08-24
Payment flows are gated by logins, awkward forms, terms dialogues and redirects, taking longer than reading2023-06-29
Entering card details online is hard enough that people abandon purchases2022-10-26
Card payments fail with push-TAN and sites don't recover the session after failure2022-10-09
Card payment verification fails unpredictably and failures are handled in user-hostile ways2015-09-18
Logos look clickable, but the user must still select card type explicitly2015-07-15
Statement downloads are hard to script, and some portals kick out automated access2014-12-01
Errors shown only on zip code, not on other invalid fields; validation feedback is confusing2014-02-15
Typing credit card details takes a full minute, so paying feels like a hassle2012-01-19
One-time-password rule makes online payments and mobile commerce hard to complete2011-02-15
Payment gateway documentation is hard to evaluate and find, making integration tedious2010-05-04