Products · Broad category
Online services
Raised as a usability problem by 27 people on Hacker News over 12 years (2015–2026), in 27 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Hard or impossible to delete accounts or dataUnreviewed
20152026- Accounts are almost impossible to permanently delete, and every page forces a login2025-03-19
- Services make it difficult to cancel, delete accounts, or reach a human2023-03-06
- Many companies make it impossible or very hard to delete accounts or data2021-08-06
Changing email on each site is convoluted; some disallow itUnreviewed
20152026- Many sites make changing your email hard, and some make it impossible2024-03-30
- Many accounts don't let users change their email address, forcing them to keep Gmail2022-07-26
- Changing email address on each site is long and convoluted, some don't allow it2018-07-11
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 27 complaints
- Everyday tasks like paying for parking now require apps and online accounts2026-09-10
- Competing event photo-collection apps are too complicated for non-technical guests2026-07-13
- Services feel slow, buggy and unreliable to use2026-06-21
- Too much time spent verifying, authenticating and clicking through codes2026-02-05
- Dark patterns make it too difficult to pay for things online2025-05-12
- Accounts are almost impossible to permanently delete, and every page forces a login2025-03-19
- Many sites make changing your email hard, and some make it impossible2024-03-30
- Quote forms secretly hand contact details to sales teams who call unexpectedly2024-03-21
- Plus signs in email addresses break features and block contacting customer service2023-07-18
- Requirement to create account and leave a review is sprung after account creation, not disclosed upfront2023-06-25
- Inconsistent interfaces from undisclosed experiments confuse users with no way to opt out2023-05-31
- Apps show stale or incorrect data during partial outages, misleading users2023-05-29
- Services make it difficult to cancel, delete accounts, or reach a human2023-03-06
- Increasingly difficult to get a particular job done online due to rabbit-holes2022-12-25
- Many accounts don't let users change their email address, forcing them to keep Gmail2022-07-26
- Cannot unlink a phone number from a service without visiting each website separately2022-02-11
- Services break or split into regional versions, making them hard to use while travelling2021-08-13
- Many companies make it impossible or very hard to delete accounts or data2021-08-06
- Executors get locked out of deceased users' accounts, even with court documents2021-05-16
- Category links don't work on desktop Firefox, only from the dropdown menu2019-06-16
- Changing email address on each site is long and convoluted, some don't allow it2018-07-11
- Prices hidden behind sales contact and extra fees make comparing services nearly impossible2018-04-25
- Deletion confirmed by sites, yet the account remained accessible afterward2018-04-23
- Misdirected emails lack a way to report them, and support requires signing in2018-04-07
- Services require a phone number with no way to skip, which is impossible without mobile reception2017-02-07
- Can't remember logins, so recovery is painful and locked accounts require emailing admins2015-04-18
- Too many unique passwords to track when every site requires an account2015-01-18