Products · Broad category
Online shopping
Raised as a usability problem by 29 people on Hacker News over 18 years (2009–2026), in 28 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with Online shopping, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 30 complaints
- Decimal separator mismatch makes prices get entered 100x too high2026-10-16
- Reviews for unrelated products make it hard to judge cartridges; good ones are almost impossible to find2026-10-16
- Commenter got so frustrated by the site's UX they gave up shopping2025-11-16
- Shared product links lose the filters and configuration the user set2025-07-30
- Relevant filters are hidden or hard to find, forcing scrolling through irrelevant options2025-04-01
- Shopping on third-party sites is frustrating due to bad UX and separate signups2025-03-07
- Delivery windows keep changing and returns require long trips to pick-up points2024-11-11
- Shopping at third-party stores requires re-entering card and shipping details, adding friction2023-09-26
- Needed dimensions are not offered as filters, so products can't be narrowed down online2023-08-27
- Must manually compile specs from PDF brochures with incomplete, incompatible information2023-08-27
- Getting booking changes or refunds through third-party sites is very slow and clunky2023-04-27
- Hard to get clothing fit right online, requiring returns and reorders2022-09-12
- Filtering sidebars reload everything each time, wasting shoppers' time while browsing2022-08-25
- Cannot sort results by number of reviewers, so popular books are hard to find2021-06-30
- Can't find what they're looking for online; browsing 9 to 12 items per screen feels slow2021-05-08
- Purchase and decline options are worded confusingly, so consumers can't tell whether they're buying2021-05-02
- Must pick a product line without knowing how the lines differ2020-12-22
- Search floods pages with half-related products and offers no filters, so users leave2020-11-16
- Browsing the online store is awkward and mirrors generic shopping, not grocery aisles2020-05-28
- Many people find online grocery shopping confusing, driving them away2020-05-28
- Shared product link redirects to homepage, with no clear way to reach the requested page2020-05-18
- Confusing, annoying interfaces that may serve the merchant's interests over the user's2020-04-21
- Sort and filter controls re-fetch the whole dataset each time, making them slow2019-12-31
- Out-of-date, sparse documentation forces weeks of searching for workarounds2019-08-01
- Search tools fail to help focus on relevant results; sites push unrelated actions2019-03-02
- Shopping for higher education is extremely confusing for consumers2018-10-17
- Shipping price shown per item is misleading and inaccurate when multiple items are in cart2016-11-02
- Duplicate and overlapping category filters; can only pick one, hard to find items2015-08-06
- Retailers don't show keyboard pictures, so buyers can't judge key layout2011-07-15
- Tech specs buried at bottom, in tabs, or broken, forcing trips to third-party sites2009-11-09