OnStar

Raised as a usability problem by 4 people on Hacker News over 8 years (2018–2025), in 4 threads.

People raised many different problems with OnStar, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 4 complaints

No way to cancel digitally; must call to cancel2025-04-21
Trial enrolled him unknowingly, then took three hours to find how to cancel2022-01-31
Trying to make OnStar go away is nearly impossible; features gated behind subscription2019-12-18
Web UI lets users add payment methods but not remove them or cancel, requiring a phone call2018-09-26