Products · Product
OpenAI
Raised as a usability problem by 59 people on Hacker News over 9 years (2018–2026), in 53 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Confusing model names make choosing the right model hardUnreviewed
20182026- Model and product names are inconsistent and confusing to tell apart2026-06-26
- Model naming scheme is confusing, making it hard to tell which model was used2025-08-13
- Five model choices are too confusing for users to pick from2025-04-16
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Can't tell which OpenAI product is which because names are confusing2026-10-22
- Agent keeps banging its head on walls instead of asking the user for help2026-09-04
- Users face 10+ second wait before any output appears with reasoning2026-07-31
- Model and product names are inconsistent and confusing to tell apart2026-06-26
- Colors are too similar to tell chart lines apart without zooming far in2026-06-26
- Confusing, unfocused product range that is hard for customers to navigate2026-05-30
- Model interrupts mid-thought after pauses, forcing workarounds to finish speaking2026-05-04
- Hard to find time-to-first-token latency info for newer models2026-03-17
- Hard to tell which model fits a use case given version numbers2026-03-06
- Delete button stays disabled after typing DELETE; then session error and lockout2026-02-28
- Deleting an account is far harder than signing up, a dark pattern2026-02-28
- Can't see remaining credit balance or get alerts on it; must check a slow, confusing UI2026-02-27
- The web interface is painfully slow to use2025-12-12
- Billing is a nightmare to deal with at small scale2025-11-19
- Auto-translated article and no way to switch back to English2025-09-15
- Can't use gpt-5-mini directly until the organization is verified, with confusing access rules2025-08-26
- Model naming scheme is confusing, making it hard to tell which model was used2025-08-13
- Animated background noise flickers so badly the article is unreadable2025-08-07
- Model refuses to translate subtitles that mention violence2025-07-12
- Forced payment and biometric verification steps before generating an image, with unclear requirements2025-04-25
- Five model choices are too confusing for users to pick from2025-04-16
- Confusing model names make it hard to know which model to use2025-04-16
- Reformats every line, so diffs are unreadable and changes can't be verified2025-04-16
- Hears its own voice as interruptions, then loops refusing harmless topics2025-03-26
- Can never find how to use new releases and forgets about them2025-03-25
- Calling o1-pro returns a confusing 404 error suggesting the old completions API2025-03-20
- Model-as-a-product AI interfaces are universally terrible to use2025-03-18
- Agent books wrong date range, picking end date from the next month2025-02-15
- Very hard to compare models for one's own use case2025-01-31
- Scrolls only about five lines at a time, so reading a page takes many minutes2025-01-23
- Makes too many small errors, making it nearly unusable2024-10-22
- Status page misleading; the outage is only visible in a tiny recent sliver of the chart2024-08-21
- Login button doesn't work after completing the CAPTCHA2024-08-21
- Session times out randomly and the captcha is broken, so it's hard to quickly get in2024-07-25
- Ignores instructions to be concise, forcing users to wade through verbose filler2024-05-09
- Cannot set up auto-refill; UI and marketing still assume pay-as-you-go, so credits must be topped up manually2024-03-19
- Official docs hard to find and lack a Node function-calling example2024-03-14
- Download link for open models is buried several clicks deep behind unclear navigation2024-03-01
- Landing page and docs are hard to navigate; login location kept changing2024-02-15
- Hard to find the actual product; cluttered sidebar of chat tabs makes it difficult to navigate2024-02-15
- Can't find any docs explaining the DATABASE_POOLS error2023-12-06
- Captcha needs about 80 clicks and restarts on any mistake, so user gave up2023-11-03
- Model names are so inconsistent that users must do detective work to tell what they are2023-10-26
- Had to cancel and re-sign up to start using the API2023-09-25
- The OpenAI website is so painful to use that the commenter is tempted to try alternatives2023-09-19
- Spent five minutes unable to find the option to change password2023-08-03
- Support is hidden behind bots that users cannot reply to2023-07-06
- Can't create a new account since deleted accounts don't free up the phone's slot2023-05-18
- Can't find where to access the browsing model despite paying2023-04-10
- Couldn't find an official way to report bugs; forum report got no response2023-03-25