Paddle

Raised as a usability problem by 6 people on Hacker News over 11 years (2013–2023), in 7 threads.

People raised many different problems with Paddle, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 7 complaints

Free trial checkout makes charging the default, pushing people into paying without deciding2023-07-25
Support bot answered with an unrelated old purchase and sent the user in circles2021-12-28
API is limited, poorly designed, extremely slow, and a massive pain to integrate2021-10-07
API documentation was sometimes unclear, though support helped2021-01-10
Cancel and update URLs only arrive in one webhook, forcing developers to store them or handle support manually2018-05-30
Store checkout forms look cluttered and asymmetrical, making buyers more likely to abandon2015-03-04
Banners share the button color, so it's confusing which elements are clickable2013-06-21