PagerDuty

Raised as a usability problem by 20 people on Hacker News over 17 years (2009–2025), in 14 threads.

People raised many different problems with PagerDuty, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 21 complaints

Links on mobile can't be selected as text, so copying link text fails daily2025-09-24
Web UI and overrides, paging groups, escalation policies are limiting and frustrating2025-03-06
Shows user as always on call due to fallback chain, making next-shift box useless2024-07-29
On-call schedule interface is awkward and finicky to administer2024-02-10
Adjusting on-call schedules is so hard it needs a separate spreadsheet2023-04-23
No single big button to silence all alerts during an incident, causing distraction2023-04-23
On-call scheduling UI is so bad that teams build their own2023-04-23
Goes straight from silent to loud klaxon alerts with a limited sound menu2023-04-23
Commenter says PagerDuty's user interface is hard to use, calling it garbage2023-04-23
Account and tier settings use dark patterns that push users into choices2023-04-23
Too many clicks to find when they are next on call2023-01-27
Commenter finds the product very complicated and not intuitive to use2023-01-24
A single misclick can invalidate the whole schedule and force regeneration2022-06-14
No search function; users must rely on browser find to locate things2018-11-17
Offboarded users silently removed, shifting rotations and making overrides hard to fix2018-09-06
Already-acknowledged alerts keep reverting to unacknowledged and replaying the notification tone during an outage2018-09-06
Alerts list shifts after loading, so the user taps the wrong alert2014-08-01
Doesn't show which on-call schedule you're on; must dig through the app to find it2013-10-29
Can't tell which schedule each on-call person covers, so can't know who to contact2013-10-29
Confusing when two alerts arrive at once; resolving via SMS hits 'code already used' error2010-10-22
Buttons look clickable but do nothing when clicked2009-08-13