Products · Product
Patreon
Raised as a usability problem by 52 people on Hacker News over 10 years (2017–2026), in 26 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Loading more posts slows each time, taking minutes to scroll hundredsUnreviewed
20172026- Slow loading and scrolling, and can't find where the user left off2023-06-22
- Slow infinite scroll with many load-more links makes reading and commenting painful2022-09-14
- Scrolling through creators with many posts makes the site very slow and hot2020-09-02
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Couldn't pass captchas to log in or reach support, forcing a card dispute2026-07-11
- After the rewrite the app became almost unusable for podcasts2026-01-29
- Persistent unread alerts and dark patterns pushing creators to switch billing model2026-01-28
- Using the site is painful and the user avoids having to visit it2025-12-26
- Patreon interface is confusing for users2025-07-31
- The app is bad for reading serial fiction, so the commenter reads on the website instead2024-08-13
- Patreon's mobile website is barely usable, pushing people toward the app2024-08-13
- Cancelling on a website involves a retention-style process that is tedious compared with one-tap cancel in the App Store2024-08-12
- Cancelling multiple subscriptions requires going through a painful multi-step process2024-08-12
- Users cannot filter content by the sensitive category, so they can't avoid it2024-08-12
- Web version is practically unusable; app has horrific UX2024-08-12
- Mobile website makes it impossible to navigate a creator's media playlist2024-08-12
- No usable way to group, hide, or manage many subscriptions and notifications2024-02-27
- Closing account requires privacy request taking 14 days and third-party access2024-01-24
- Slow loading and scrolling, and can't find where the user left off2023-06-22
- IOS app and website are hard to tolerate and feel bad to use2022-10-11
- Slow infinite scroll with many load-more links makes reading and commenting painful2022-09-14
- UI becomes impossible to manage once subscribed to many creators2022-09-14
- Account removal takes many steps, with undocumented email verification and vague third-party step2022-09-14
- Has to relearn how to make a post each time, forgets where alt text is2022-09-14
- Must disable notifications creator by creator, with no global override, and unchecking quickly can silently undo changes2022-06-21
- User could not find any way to cancel monthly pledges2022-06-18
- Website and app look bad, have few features, and often work poorly2022-06-18
- The player and episode search are poor to use2022-06-18
- Cancelling requires emailing the company, and that option is only revealed after logging in2022-06-18
- Creator struggles to navigate the web app to find and change basic page settings2022-06-18
- Couldn't figure out how to change donation amount; downloads still unavailable after upgrading2021-09-08
- Core tools are broken or stuck; support requires repeated identity checks and CAPTCHA2021-05-09
- Creators can't give guests free access to comment with members; the UI is terrible2021-04-29
- Patreon's comment interface is hard to use and poorly designed2021-04-29
- Interface is poorly designed and hard to use overall2021-04-29
- Interface feels deliberately badly designed, described as a disaster2021-01-29
- Posting a video takes many clicks, page loads and a stuttering dropdown2021-01-29
- Endless scroll crashes and resets, forcing restart from the top of the list2021-01-29
- Scrolling through creators with many posts makes the site very slow and hot2020-09-02
- Site is painfully slow, making anything meaningful pointless to do2020-09-02
- Site is so bad the commenter avoids visiting it, using email and RSS instead2020-09-02
- New interface is much slower and harder to use than the old one2020-09-02
- Crashes often and must restart from post 1 to paginate back2020-09-02
- Messaging is so slow that a double post bug led to duplicate messages being sent2020-07-22
- New features only work with monthly model, awkward for creators who go silent2020-06-30
- No clear way to find a creator's content; long scrolling to resume and no patron-only filter2020-06-30
- Page is slow, and infinite scroll makes users lose their place in the feed2020-06-30
- Loading more posts gets slower each time, taking minutes when scrolling through hundreds2020-06-30
- Infinite-scroll blog feed makes it hard to find and resume past content2020-06-29
- Website is slow and a pain to use2020-06-27
- Entire page becomes unusable when ad scripts load2020-04-27
- Scrolling a large creator's stream makes the browser extremely slow and laggy2020-04-22
- Had to click through each creator for posts; push notifications opened the wrong creator's feed2020-04-22
- No content list; fans must page through a JavaScript stream to find older posts2020-04-22