Products · Pattern or everyday thing
Phone banking
Raised as a usability problem by 4 people on Hacker News over 15 years (2009–2023), in 4 threads.
People raised many different problems with Phone banking, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Calling the local branch routes customers into the IVR, making it hard to reach a human2023-11-26
- Branch number redirects to central line; reaching a person needs a four-level phone tree with long messages2022-11-27
- Long menu messages, then the call is hung up on after unanswered rings2022-11-02
- Every card payment needs a phone text code, causing failed or delayed payments at checkout2009-11-18