Products · Pattern or everyday thing
Phone ordering
Raised as a usability problem by 8 people on Hacker News over 8 years (2018–2025), in 7 threads.
No issue was raised by at least 3 people in 3 threads this year.
Every issue, all time, most people first
Busy, hard-to-hear phone line causes misheard orders and namesUnreviewed
20182026- Phone ordering forces customers to hold all choices in memory or write them down2025-06-14
- Wrong orders due to mishearing, and busy lines when calling to order2022-04-17
- Phone orders require going through every item again, unlike the app's single-click repeat2022-01-30
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 9 complaints
- Phone ordering forces customers to hold all choices in memory or write them down2025-06-14
- Wrong orders due to mishearing, and busy lines when calling to order2022-04-17
- Phone orders require going through every item again, unlike the app's single-click repeat2022-01-30
- Orders often come out wrong, and busy lines leave callers on hold2022-01-30
- Phone line is often busy and hard to hear, so orders get misheard or names wrong2022-01-29
- Ordering by phone is harder than apps: must call, risk mishearing order and address2020-05-15
- Human phone order-taking gets orders wrong far more often than online ordering2020-05-07
- Automated phone scripts force waiting through all options before pressing a button2018-05-10
- Listing all options and prices by phone is slow and hard to remember2018-01-10