Products · Product
Plaid
Raised as a usability problem by 10 people on Hacker News over 10 years (2017–2026), in 8 threads.
People raised many different problems with Plaid, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 10 complaints
- Tokenized account numbers make it impossible to tell which bank account is which2026-05-20
- Users can't limit access to specific accounts or revoke access after sharing bank credentials2022-05-06
- Same-day verification option is really hard to find in Plaid's UI2021-08-16
- Hard to find manual setup; must click deny to enter numbers2021-08-16
- Users think they're just logging into their bank, not sharing credentials with Plaid2021-01-13
- Linking flow doesn't disclose how much extra data is shared, a dark pattern2020-01-13
- Users must repeatedly enter 2FA codes before transactions update, especially with many linked accounts2018-12-11
- Hidden items under a More menu are unlikely to be found by users2018-09-19
- At normal desktop-ish widths around 900px the whole site becomes basically unusable2018-09-19
- Documentation is inconsistent and poorly documented, making integration harder2017-06-15