Products · Product
PlayStation
Raised as a usability problem by 68 people on Hacker News over 17 years (2010–2026), in 62 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
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Every issue, all time, most people first
Store is slow and crashes often, so users buy lessUnreviewed
20102026- Store and system menus are slow, laggy and performing worse over time2026-09-29
- Store is super slow and crashes, resetting scroll position2024-10-01
- UI and store feel sluggish and slow to respond due to web technology2020-11-23
Large updates and game installs take hours before the player can playUnreviewed
20102026- Large updates and game installs take hours before the player can play2020-08-18
- Forced large downloads before online play make console onboarding frustrating2019-11-19
- Must wait about 30 minutes for a system update before every play session2014-05-16
Game discs must be installed slowly and swapped each time to change gamesUnreviewed
20102026- Disc games must be installed slowly and discs swapped each time to change games2024-09-10
- Installing and patching games takes long waits and forces repeating the whole process after a disc smudge2022-02-05
- Hates having to swap game discs in and out2020-09-17
Interface looks cluttered and repeats the cluttered PS3 store designUnreviewed
20102026- Browser version of PlayStation store is a messy, hard-to-use spaghetti interface2020-11-23
- Interface looks chaotic and repeats the cluttered PS3 store design2013-11-14
- Recent PlayStation Store rework feels badly designed and never really tested before release2013-02-20
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Store and system menus are slow, laggy and performing worse over time2026-09-29
- Passkey forced on new phone, then blocked sign-in on computer without it2026-07-23
- Only the small text, not the whole bar, opens the Twitter link; site is slow on Linux2026-03-08
- Unclear which paths are exhausted, still useful, or fluff in late game2026-01-29
- No feedback on pressure, so players can't tell what input they're giving2025-10-14
- Hard to troubleshoot network problems; no browser, obtuse steps to run speedtests2025-10-11
- Screen blanks and restarts every time a game starts with HDR2025-04-17
- Split controller halves give nothing to hold steady while pressing buttons2025-03-29
- Store is super slow and crashes, resetting scroll position2024-10-01
- Interface becomes a cluttered mess once many games are installed2024-10-01
- Pinning apps is gone; must scroll through streaming ads to reach YouTube or Plex2024-10-01
- Home screen defaults to a lower bar with no cue that the main bar exists2024-10-01
- Mouse and keyboard games are awkward or worse to play on console2024-09-11
- Disc games must be installed slowly and discs swapped each time to change games2024-09-10
- Players in many countries cannot create a PSN account, so they cannot play the game they bought2024-05-06
- Gets a vague 'Something went wrong' error during purchase with no way around it2024-05-06
- Skip button seems to make PSN linking optional while the message says it's required, a dark pattern2024-05-05
- Can't easily copy game files via USB, must use a streaming server setup2023-12-06
- Hard to share screenshots or videos to Signal or WhatsApp2023-11-07
- Saved card can only be removed by logging into PSN from a computer2023-08-14
- Swapped confirm/cancel button mapping between regions causes mix-ups and long adjustment2023-07-31
- Button layout feels awkward to the commenter compared with Xbox and Switch2023-06-30
- Move controller lacked an analog stick, making it impractical for most regular games2023-04-12
- Badly made and rage-inducing to use2023-03-09
- Getting a decent picture requires a CRT or hard-to-find digital video mod2023-02-28
- Got routed to wrong regional support, waited 45 minutes, then told to start over2022-09-22
- Endless queues make it hard to get a PS5 at all2022-05-27
- Three overlapping subscription tiers are confusing and hard to tell apart2022-03-29
- Account recovery path nearly lost because old phone number needed for rarely used login2022-02-16
- Installing and patching games takes long waits and forces repeating the whole process after a disc smudge2022-02-05
- Takes two or more tries to buy something because it is so hard to use2021-06-20
- Desktop environment is too slow to use due to insufficient RAM2021-02-24
- Takes many steps to navigate menus and find online players before playing2021-02-01
- Browser version of PlayStation store is a messy, hard-to-use spaghetti interface2020-11-23
- UI and store feel sluggish and slow to respond due to web technology2020-11-23
- Older games no longer show up when searching the store2020-11-18
- Support couldn't fix account problem linking PayPal and credit card purchases2020-11-14
- Hates having to swap game discs in and out2020-09-17
- Large updates and game installs take hours before the player can play2020-08-18
- Notifications take 30-40 seconds to appear, then 10-15 more seconds to accept2020-07-06
- Installing custom software requires convoluted hacks and exploit workarounds2020-04-25
- Had to spend 15 minutes disabling every data collection option2020-04-15
- Rear touchpad is uncomfortable to hold and use, not smooth2020-04-06
- Store is very slow, input-laggy and crashes, so purchases are harder to complete2020-03-09
- Forced large downloads before online play make console onboarding frustrating2019-11-19
- Store is so slow and crashes often, so user buys much less2019-07-24
- Takes over five minutes to wake from sleep into a multiplayer game2019-06-07
- Live TV interface blares random channel instead of showing recorded shows first2019-03-14
- Web checkout repeatedly throws errors when buying PS Plus2018-10-10
- PS4 interface is slow and choppy when navigating2017-08-20