QuickBooks

Raised as a usability problem by 48 people on Hacker News over 19 years (2008–2026), in 46 threads.

People raised many different problems with QuickBooks, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 50 complaints

Splitting one Amazon purchase into categories takes many clicks and feels slow2026-10-11
Create calls return errors even when the entity was actually created, forcing manual checks2026-08-05
AI suggestions shift the whole UI and can't be disabled, causing misclicks2026-06-17
Commenter says QuickBooks is harder and slower to use than plain-text Beancount2026-04-25
Buggy forms and UI components block the user from completing tasks2025-12-07
Forced upgrades add complexity and break compatibility with existing versions2025-08-19
Software so sprawling and complex that support agents cannot diagnose problems2025-07-21
Blocks pasting, forcing users to retype long account numbers manually2025-06-12
Account created and charged but login fails because the account cannot be found2025-03-27
Accountants must learn hidden tricks to navigate QuickBooks' poor, unintuitive UI2025-03-19
Simple tasks like marking transactions cleared now take minutes, with sluggish interaction2025-02-09
Setting up multi-user access is unreliable, failing to launch with unhelpful error logs2025-02-09
Making an invoice takes more clicks than necessary due to poor navigation2024-09-18
Bookkeeper mode is confusing; users must learn accounting to follow the flow2024-04-10
Desktop version has bizarre, frustrating quirks users must learn to handle2024-02-25
Every page is an ad for another service, cluttering the core product2024-02-11
Importing a bank statement took far longer because it required many GUI clicks2023-10-19
Ads for payment and payroll services keep appearing with no way to turn them off permanently2023-05-22
Opening it is painful; user dreads each use2023-05-21
Hard to discover features and lacks standard keyboard controls2023-05-21
Slow to respond, logs out other tabs when used in multiple tabs2023-05-21
Password capped at 33 characters, blocking the signup; upsell prompts interrupt the 1099 download2022-02-21
Reconciliation is confusing and the interface is slow and hard to navigate2021-12-21
Software feels clunky and slow to use2021-09-07
Found the software extremely hard to use, calling it the worst they've used2021-09-07
Trying to undo transactions is frustrating; PayPal transactions need manual reconciliation2021-09-07
Platform is unreliable and riddled with errors2021-07-27
Integration is so poorly built it forces accountants into a labor-intensive manual process2021-06-30
Reporting a bug took 45 minutes to get a ticket number2021-06-29
App makes sequential round trips, so pages feel slow even on fast connections2021-06-05
XLSX exports show zeros in value fields when opened outside Excel, so the data is unusable2021-02-08
Can't bulk-edit or recategorize transactions, so mass changes mean endless clicking2020-10-23
Interface is so unintuitive it needs explaining to use2020-08-31
UI is terrible and very misleading to users2020-05-14
Current interface is considered terrible to use2020-05-14
Cluttered main screen with unwanted features wastes space and cognitive effort2020-02-23
Took hundreds of hours of clicking and wrestling with the tools2019-12-02
Slow interface that hinders productivity for experienced users2018-08-04
Inconsistent interactions: making a customer inactive requires drilling into edit screen, unlike deleting transactions from list2018-03-15
Hard to navigate, takes years to learn, with buggy features2018-03-14
QuickBooks is awkward and inconsistent to use, deliberately hard to use correctly2018-03-14
Duplicate payroll transactions appear due to bank account sync with Intuit Online Payroll2018-03-14
Deleting a transaction and deleting a contact work through completely different interactions, so the same action is inconsistent2018-03-14
Awkward and inconsistent interface that is hard to learn and use2018-03-14
Software is unintuitive for novice users, who must learn its wonkiness to work efficiently2018-03-14
Sending a simple invoice takes too many clicks for a non-accountant2017-08-28
Changing invoice date format requires changing the whole Windows OS setting, which corrupts closed transaction dates2017-06-22
Small business tech tools are slow, buggy and don't work as promised2017-01-20
Software is a decade behind in design and UX, making it miserable to use2014-04-02
Found the expensive accounting package not usable, with receipt integration not fantastic2014-04-02