Products · Product
Rackspace
Raised as a usability problem by 22 people on Hacker News over 14 years (2010–2023), in 18 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Control panel is slow, with features erroring and too many DNS clicksUnreviewed
20102026- Control panel is slow, throws errors, and is hard to use2016-08-26
- The control panel is slow to interact with2011-05-03
- Control panel is very slow, with features erroring and DNS changes requiring too many clicks2011-05-03
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 24 complaints
- Mobile pages keep forcing users toward the app, so they give up2023-01-10
- Shutting down servers requires phone calls and dark patterns keep clients locked in2022-12-04
- Account can't be closed; repeated charges continue and support demands payment before refunds2022-12-03
- Stopping billing requires deleting the whole account rather than just stopping services2022-07-05
- Site is poorly designed, though commenter says login is easy to figure out2021-02-14
- Commenter cannot figure out how to log in to the page2021-02-14
- Deleting a cloud server requires calling support instead of self-service2020-10-17
- Control panel is slow, throws errors, and is hard to use2016-08-26
- Tier-1 support asks basic questions like ping tests, forcing long waits before escalation2014-07-31
- Interface was awful and setup confusing with 1st and 2nd gen cloud servers2014-03-13
- Control panels are a mess, constantly updated and migrated2013-09-23
- Takes five clicks to do anything, and DNS settings aren't all in one place2013-06-04
- Resizing a VPS by moving a slider often fails, forcing support calls to find out why2013-05-17
- Couldn't tell whether dedicated servers are offered or how to get one2013-05-17
- Multiple duplicate control panels make managing the service confusing2013-02-12
- Control panels are more confusing than they need to be2013-02-12
- Web interface is horrible to use compared with Google's mobile experience2012-12-07
- DNS changes fail with errors, forcing users to contact support for changes2011-05-03
- The control panel is slow to interact with2011-05-03
- Control panel is very slow, with features erroring and DNS changes requiring too many clicks2011-05-03
- Backups and image restores fail for months; support tickets get no updates2010-11-09
- Must pick a server before configuring DNS, and the panel is slow2010-11-09
- Couldn't find the DNS panel and had to search for it2010-11-09
- Control panel is incredibly slow and features work inconsistently2010-10-17