Revolut

Raised as a usability problem by 29 people on Hacker News over 10 years (2016–2025), in 27 threads.

People raised many different problems with Revolut, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 33 complaints

Account randomly blocked or asked for verification, with no clear way to speak to a decision-maker2025-11-01
Promotional notifications mixed into the same channel as important fraud alerts2025-06-29
Freezing a compromised account through chat takes 23 minutes, too slow during fraud2024-10-14
App blocked login with update error, no update existed, and in-app support was broken2023-06-04
Single-use card feature failed, forcing the user to enter their permanent card details2023-01-22
Support chat takes hours to respond and closes conversations while the user sleeps2023-01-03
Waits over 4 hours, replies get lost between shifts, forcing week-long back-and-forth2022-12-08
Login fails on a new phone without the registered email account synced2022-08-21
Can't disable promotional notifications while keeping transaction alerts2022-07-06
App became so complicated users can't find their card or currency balance2021-12-02
Cookie banner can't be closed without choosing an option; ad tracking defaults on2021-09-27
UI changes so often that users must relearn the banking app repeatedly2021-08-09
Money transfers take days and debit cards are region-locked and confusing2021-06-29
App keeps pushing paid add-on services like phone insurance2021-01-29
No website, so balances and transfers can't be done from a computer, only the phone app2020-11-08
Forced app update unavailable on Play Store, and complaints only possible in-app2020-06-04
Cannot reach a human; support is only mindless chatbots with no real channel2020-02-25
Support only via in-app chat, hard to type problems on a phone2020-02-25
The Revolut app is described as terrible, with no specifics given2020-02-12
Insurance auto-activation failed and support refused to activate it after arrival2019-06-24
Support chat broke with error pages, so user could not send documentation or reply2019-06-24
Limit-triggered transaction blocks give no clear notice explaining what was declined2019-06-24
Cannot individually approve or reject transactions that trigger the limit2019-06-24
Cannot cancel account online; must phone to close it, after uninstalling the app2019-04-25
Slow chat agents who can't help and hide the email contact address2019-03-01
App became near impossible to use due to pushy marketing and upsells2019-03-01
Can't find how to delete account; support chat loops through bot, auth, and long queues2019-03-01
Customer support is poor, and the app is cluttered with crypto ads2018-11-25
Card blocked with no notification or in-app indicator, showing as normal2018-08-09
Useful features are hidden and labels are confusing or wrong2018-04-03
Download link repeatedly returns to homepage and redirects to Play Store instead of the app2017-11-02
UI isn't blocked while waiting for server responses, leaving user uneasy2017-10-01
Activation requires a mobile phone number, which the user lacks, and verification fails with poor camera quality2016-01-11