Products · Product
Ryanair
Raised as a usability problem by 93 people on Hacker News over 19 years (2008–2026), in 47 threads.
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Every issue, all time, most people first
Dark patterns push users into extra choices while bookingUnreviewed
20082026- Booking flow pushes people into paid extras like seats and luggage2026-08-01
- Website uses dark patterns pushing travellers toward bundled luggage purchases2026-06-16
- Dark patterns make booking take about ten minutes of clicking through add-ons2026-06-12
Misleading ticket wording and pushy prompts make people pay for bagsUnreviewed
20082026- Easy to misread baggage rules and miss check-in, incurring extra charges2024-07-19
- Misleading ticket wording and pushy prompts make people pay for included bags2018-08-10
- Was tricked into buying a bag without meaning to2016-12-06
Boarding passes only in app, with no option to printUnreviewed
20082026- Airline check-in and boarding passes only available in app, cannot print2026-05-16
- Forced to use the app for boarding passes, with paper and PDF passes refused2025-12-23
- Boarding pass only printable a few hours before departure, making it hard to get one2025-07-21
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Booking flow pushes people into paid extras like seats and luggage2026-08-01
- Website uses dark patterns pushing travellers toward bundled luggage purchases2026-06-16
- Opt-out button wording misleads people into paying for a seat they don't want2026-06-12
- Prominent buttons push impatient users into paid seat selection they didn't intend2026-06-12
- Overexplains everything so people skip reading and click the first advancing option2026-06-12
- Design broadly violates good UI/UX practice, pushing users into unwanted choices2026-06-12
- Upgrade popup has no clear no option, forcing dismissal to avoid purchase2026-06-12
- Summary page hides the required UK travel authorization step, so passengers miss it and get refused boarding2026-06-12
- Decline-insurance option is hidden in a country list, tricking people into buying it2026-06-12
- Dark patterns make booking hard for older or less technical users to navigate2026-06-12
- Booking and checkout are designed to make customers feel milked for extra fees2026-06-12
- Too much clicking back and forth between screens to confirm choices2026-06-12
- Low advertised price rises after a series of upsells and misleading steps during checkout2026-06-12
- Dark patterns push users into extra choices during booking2026-06-12
- Dark patterns make booking take about ten minutes of clicking through add-ons2026-06-12
- Hidden rules and dark patterns make customers miss conditions until they must pay fees2026-06-12
- Customers constantly bombarded with ads and get no customer support2026-05-26
- Airline check-in and boarding passes only available in app, cannot print2026-05-16
- Easy to accidentally buy unwanted add-ons like insurance while booking2026-02-05
- Must click through many layers to see the price with bags and flexibility added2025-12-24
- Insurance decline option is hidden, so passengers struggle to find how to refuse it2025-12-23
- Payment form required typing card number, separator and expiry in one awkward concatenated format2025-12-23
- Direct bookings wrongly flagged as third-party, forcing paid or slow verification to manage the booking2025-12-23
- Dark patterns push users to pay in local currency with hidden exchange-rate markup2025-12-23
- Forced to pay to book seats near minors, a dark pattern2025-12-23
- Dark patterns push customers to accidentally spend more than intended2025-12-23
- Dark patterns trick people, even tech-savvy ones, into paying for things unintended2025-12-23
- Insurance decline option is styled inconsistently, so users must read carefully to avoid paying2025-12-23
- Dark patterns and hoops to jump through make booking confusing and hard2025-12-23
- List prices don't show true total, so you must go through entire checkout to learn cost2025-12-23
- Dark patterns on the website that millions of people don't know how to navigate2025-12-23
- Hard to tell which add-ons are optional or avoidable during an eight-step booking2025-12-23
- Forced to use the app for boarding passes, with paper and PDF passes refused2025-12-23
- Airline's ticket purchasing uses dark patterns that push extra charges on customers2025-11-10
- Travel sites use dark patterns that push people into choices they did not make2025-11-10
- Contains dark patterns that push people into choices they did not make2025-10-11
- Check-in requires full email access for 2FA, so people end up paying airport fees2025-08-27
- Boarding pass only printable a few hours before departure, making it hard to get one2025-07-21
- Online check-in fails when entering passport details, forcing a long queue at the airport2025-07-21
- Online check-in often fails when entering passport details, forcing a long queue at the airport2025-07-21
- Random seat assignment forces families to pay extra to sit together2025-07-21
- Booking flow uses dark patterns that push people into paying extra add-ons2025-07-21
- Bookings are repeatedly blocked, requiring slow account verification or a paid express option2025-06-30
- Cabin bag fee appears late, and priority boarding must be bought to get cabin luggage2025-06-29
- Advertised low price hides added fees, so people get caught out by surprise charges2025-05-20
- Repeatedly forced into extra verification on own bookings, wrongly flagged as third-party2024-12-19
- Booking forces an account and face scan, which is bad UX2024-12-19
- Ambiguous booking wording leads less-savvy flyers to buy unneeded options2024-09-29
- Had to upload ID photo to access a booking booked via reseller2024-09-20
- Booking flow uses dark patterns that push upselling on customers2024-07-22