Products · Broad category
SaaS products
Raised as a usability problem by 11 people on Hacker News over 11 years (2016–2026), in 13 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Sudden UI overhauls force relearning the interfaceUnreviewed
20162026- Apps have broken UX, constant redesigns, and dark patterns that users must work around2026-02-09
- Users must relearn a new shitty UI and their quirks after each switch2025-12-17
- Sudden UI overhauls slow users down as they relearn the forced new interface2020-03-05
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 14 complaints
- Custom invented UI controls leave users unable to work out how the software operates2026-10-19
- Users can't discover features, tell what buttons do, or find how-to help2026-05-18
- SaaS products have terrible UX and it's impossible to actually purchase software2026-05-10
- SaaS user interfaces are dry and, for many people, unusable2026-04-25
- Apps have broken UX, constant redesigns, and dark patterns that users must work around2026-02-09
- Users must relearn a new shitty UI and their quirks after each switch2025-12-17
- Bespoke product UIs stand between users and what they want2025-12-15
- Desktop layouts have excessive whitespace, huge fonts and buttons, and hidden hamburger menus, lowering information density2023-08-21
- Powerful features hidden in advanced menus, then removed for low usage, blocking mastery2023-04-16
- Software looks good but is mindbogglingly slow, sometimes unusable2022-11-20
- Business software is often miserable to use because buyers pick it without using it themselves2022-06-01
- Products get optimized away from usability over time2021-09-21
- Sudden UI overhauls slow users down as they relearn the forced new interface2020-03-05
- Customer data is split across many separate SaaS interfaces, making it hard to use2016-04-23