Products · Broad category
SaaS
Raised as a usability problem by 17 people on Hacker News over 16 years (2010–2025), in 16 threads.
This is a broad category rather than one product, so its issues aren't ranked on the home page.
People raised many different problems with SaaS, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 17 complaints
- Bundled features are overcomplicated and hard to figure out, so the team stopped using them2025-12-09
- Hard to find a good list; searching is messy and time-consuming2025-07-29
- Gets flooded with unwanted email notifications and can't finely configure which ones to keep2025-01-28
- Necessary navigation items disappear at some window sizes, making the software unusable2023-09-24
- Forces users down a fixed workflow with no visible alternative paths2023-06-19
- Users don't find existing features, so they request features that already exist2021-09-30
- Required email confirmation before trying the product adds friction and uncertainty2018-09-18
- Extra landing page and info form hide price and terms before sign-up2017-11-19
- Forces a LinkedIn profile and asks for card details in a form, so the commenter can't sign up2017-11-19
- Can't tell what the widget looks like on their site; sample name needs retyping2017-10-24
- Nearly impossible to reach a developer about technical issues2017-09-16
- Nav Get Started button scrolls to the bottom, not to the signup button at top2017-08-04
- Web address field accepts any input and payment popup appears with no clear login or account step2017-05-18
- Promotional clutter makes it hard to read the blog text2015-06-30
- Hard-to-find or multi-step cancellation pushes customers into chargebacks2014-06-20
- Each service's API credentials and settings must be entered by hand in its own GUI, with no automation2014-05-03
- Must side-scroll on a netbook; middle-click doesn't open links in new tab2010-03-20