Products · Product
Salesforce
Raised as a usability problem by 83 people on Hacker News over 16 years (2011–2026), in 63 threads.
No issue was raised by at least 3 people in 3 threads this year.
- 1Salesforce is slow to respondUnreviewed
- 1Salesforce is slow to respondUnreviewed
Every issue, all time, most people first
Salesforce is slow to respondUnreviewed
20112026- Salesforce is slow and clunky to use2024-03-20
- Salesforce UI is horrible to use2023-07-19
- Hard to customize, and slow to use2023-07-19
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Vendor setups are buggy and unreliable, needing dedicated teams to maintain them2026-09-23
- Extensions take dozens of seconds to load and use gigabytes of memory2026-09-16
- People find their Salesforce setup terrible and are forced to use it anyway2026-02-04
- Interfaces are convoluted, require learning rather than being discoverable2025-12-25
- Takes many clicks to move between tools like Email Studio and Journey Builder2025-03-15
- Products are clunky and require immense effort to be barely workable2025-01-09
- Avid's Salesforce-based purchase process was so defective that the buyer's transaction couldn't be completed2025-01-08
- Tickets open in separate tabs hidden in a dropdown; layout cannot be sorted, filtered or resized2024-03-25
- Salesforce is slow and clunky to use2024-03-20
- Enterprise app has slow load times, multiple redirects, and a huge JavaScript bundle2024-03-19
- Hard to understand what a complex visual flow does; must click through nodes2023-09-30
- Sales people find CRM workflows and UI/UX broken and time-consuming to update2023-07-20
- Hard to customize, and slow to use2023-07-19
- Salesforce UI is horrible to use2023-07-19
- Staff find it so hard to learn that it blocks them doing their job2023-07-11
- Clunky UI makes iterating hard, often requiring duplicated tabs2023-04-04
- Every click takes several seconds, making the CRM feel sluggish to use2023-04-01
- Sales staff find the interface horrendous to use, built for finance rather than users2023-01-07
- Slow, hard-to-work-with interface and development process; issues go unanswered2023-01-04
- Absurdly complex and annoyingly slow for everyday user interactions2022-12-28
- Salespeople find logging customer interactions clunky, with many clicks and forms to navigate2022-11-22
- Redesigned Lightning UI is much slower to interact with than the old pages2022-09-12
- Simple tasks are unnecessarily complex and the UI is slow and janky2022-09-12
- Date formats are confusing to European users because they are not converted to local conventions2022-09-01
- Salesforce UI is hard to use for updating CRM data2022-06-23
- UI designers forced whitespace layout that customers must turn off2022-02-02
- Search replaces menu navigation, so users lose spatial context and struggle to discover related settings2021-12-17
- Time card page errors out while checking hours left on sub projects2021-12-12
- Removing a quote line takes three clicks and four seconds; lag and stale items force page reloads2021-12-12
- Each navigation takes noticeably longer to load in the new interface2021-12-12
- Clunky, slow interface and half-baked search and knowledge base2021-08-21
- UI lags because every ticket loads permissions for every element2021-07-21
- Every navigation click takes 1-3 seconds, forcing the user to pause their workflow2021-07-21
- Clunky API and horrendous developer experience make integration hard2021-05-03
- API is clunky and hard for developers to work with2021-05-03
- Overall user experience is so poor that consultants are needed to configure it2021-05-03
- Too many configuration layers make the software slow to use2021-05-02
- The interface is very crowded, making it hard to use2021-05-02
- Separate leads and contacts objects create complexity and force data dumping for clean reporting2021-05-02
- Sluggish user experience and frustrating developer workflow for new admin2021-05-02
- Slow, dated interface; modern UI costs extra2021-05-02
- Software is big, unwieldy, clunky, and frustrating to use2021-05-02
- Older and less tech-friendly workers find it painful to use2021-05-02
- Comments take seconds to add; cases and feeds load slowly, hard to reach long discussion beginnings2021-05-02
- Lightning interface is slower and worse to use than classic2021-05-02
- Salesforce apps are terrible for the end users forced to use them2021-03-14
- Logins break under Total Cookie Protection because products use separate domains, forcing workarounds2021-02-23
- Takes forever to load basic information; background tabs don't load until viewed2020-11-25
- APIs are unintuitive and poorly documented, forcing reliance on consultants2020-11-25
- Terrible interface for both casual and power users, no performance upside2020-11-24