Santander

Raised as a usability problem by 8 people on Hacker News over 13 years (2012–2024), in 4 threads.

People raised many different problems with Santander, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 8 complaints

Many features just say they are only available on the website, and the app is slow2024-09-05
Transfer fails when payee name doesn't match, with no way around it2020-09-08
Name misspelled on card four times, forcing repeated branch visits2017-09-04
After migration, password with special characters was rejected until they were stripped2012-10-15
Enter key disabled in login form, forcing mouse clicks2012-10-15
Forced fixed-size popup hides the address bar, so users can't easily verify HTTPS2012-10-15
No way to download statements; login requires excessive typing across multiple pages2012-10-15
Clicking log out leads to a confirmation page, so user isn't sure they're logged out2012-10-15