Products · Product
SAP
Raised as a usability problem by 154 people on Hacker News over 19 years (2008–2026), in 70 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Complicated interface design is hard for end usersUnreviewed
20082026- UI is not pretty, discoverable or intuitive for newcomers2022-09-09
- Arcane, unintuitive interface requiring heavy customization2018-08-24
- User interface is complicated by design, hard for end users2015-11-23
Slow software makes routine tasks a dreaded choreUnreviewed
20082026- Slow corporate software that people dread logging into for routine tasks2022-09-09
- Enterprise software is slow and unresponsive, so presenters visibly wait for it to load or respond2020-12-10
- Large corporate systems are very slow and annoying to interact with2017-11-22
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Pages take 10 seconds to load each component2026-11-03
- Users find the software's overall user experience horrible2026-05-04
- Enterprise software has notoriously bad UX and users must be trained to use it2026-04-17
- Notoriously bad UX that the comment's quoted author says is widely known2026-04-17
- Doesn't work on mobile; must toggle desktop mode, which only partly works2026-04-05
- Office workers spend hours clicking through popups and repetitive checkboxes for simple entries2025-10-07
- Hard to get data out: no direct database access, and export functions locked away2025-10-01
- Extremely painful to set up and breaks whenever GUI buttons change2025-10-01
- Over-complicated and bloated, so most money goes to figuring out configuration2025-08-05
- Inefficient, clunky design with undocumented parameters and gotchas makes integrations hard2025-06-17
- Routine requests require delving through dozens of menus to complete2025-05-20
- Software is bloated, complex to use, and has a dated UI2025-04-07
- Every way of integrating with SAP felt awful to work with2025-01-23
- Java Unix-like version lacks critical features, making it unusable for engineers2024-07-13
- Accounting systems are so poorly designed that users prefer spreadsheets2024-07-11
- Big enterprise apps are heavy, complicated and have awful UX with decades of accumulated features2024-05-15
- SAP software is user-hostile, with the same grisly interface moved to the web2024-04-25
- Everything needed custom work and consultants, forcing many workarounds2024-03-06
- Navigating by mouse clicking is much slower than keyboard-driven terminal use with a number pad2024-02-16
- Enterprise systems badly configured, ignoring end user experience, making them hard to use2024-01-30
- User dismissed the error box without reading it, then blamed the software for a missing field2023-11-24
- Inconsistent back/confirm buttons and undiscoverable commands make routine tasks slow2023-08-20
- ERP UI is hard to use, poor on mobile, needs extensive development to work2023-05-25
- For end users, the software is slow, ugly, and hard to use2023-05-25
- Pulling up a customer record takes seconds, adding up across many daily lookups2023-02-14
- No UI confirmation that an order was entered correctly or will be sent2023-01-08
- Concur's interface is harder to use than Expensify's2023-01-07
- Disabling tracking cookies makes it hang for minutes every expense2023-01-07
- Took too long to figure out how to submit an expense request2023-01-07
- Web upload rejects phone photos and PDFs over unrecognized timestamps, forcing workarounds2022-12-05
- Expense reports take over an hour instead of 5-10 minutes2022-12-05
- Expense process still has many steps and receipt matching problems delay payment2022-12-05
- Scanned receipts sometimes vanish with no expense created, so users must hunt for them2022-12-05
- NetWeaver is painful to manage, with no specific steps described2022-12-05
- Horrible interface forces users to build workaround Excel sheets2022-12-05
- SAP user interfaces are exceptionally bad and hard to use2022-12-05
- Data entry for business trip reimbursements takes far too long, wasting hours2022-12-05
- SAP UI5 interfaces are unusable on smartphones, spawning agencies to rebuild them2022-12-04
- Can't compare multiple rental vendors at once; wastes time finding out cars are unavailable2022-12-04
- Concur app is awful to use and lacks the helpful flight sorting Hipmunk had2022-12-04
- Every click triggers a synchronous backend query that freezes the UI until a response arrives2022-12-04
- Product neglects end-user needs, so frontline users get a poor experience2022-12-04
- Sorting behaves unpredictably by default unless an admin configures it2022-12-04
- Software is a disorganized kludge with no evident rationality2022-12-04
- Terrible user interface and sporadic German localization in tables and fields2022-12-04
- Interface is convoluted, hard to navigate, and expense entry is slow2022-12-04
- Hotel entry forces fake daily rates and separate tax entries, causing rounding hacks2022-12-04
- Travel booking is cumbersome, slow, and often gives wrong results2022-10-01
- Framework is slow and very heavy to load and use2022-09-10
- Slow performance when used for time series data, and cryptic codes to understand2022-09-10