Products · Pattern or everyday thing
Self-order kiosks
Raised as a usability problem by 4 people on Hacker News over 5 years (2018–2022), in 4 threads.
People raised many different problems with Self-order kiosks, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 4 complaints
- Took too long to figure out how to order, so the person left2022-07-05
- Ads interrupt ordering, forcing users to wait for videos before finishing choices2021-12-26
- Kiosk interface was confusing for a first-time user, with no signage or queue guidance2021-09-05
- Machines often broken and people needed help using them2018-02-20