SendGrid

Raised as a usability problem by 19 people on Hacker News over 14 years (2011–2024), in 18 threads.

People raised many different problems with SendGrid, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 20 complaints

New account frozen before site launch, customer service unhelpful, no way to send emails2024-01-08
Emails rejected because new account was placed in blacklisted shared IP pool2023-06-13
New ticket form is hidden under scrollable knowledge articles, hard to find2023-06-13
Signup page takes about 15 seconds to load2022-01-23
Login shows a 'page not found' error first; activity page throttles frequent reloads and logs are limited2021-11-23
Site takes 30+ seconds to load anything, even on paid accounts2021-11-13
Its UI/UX was terrible the last time the commenter used it2020-08-29
Commenter found SendGrid's UI/UX terrible when they last used it2020-08-29
Fonts render under a pixel wide at normal zoom, forcing users to zoom2020-05-20
Page scrolls on every keypress, so the text field stays at the bottom of the screen2018-12-20
API reports success for blocked addresses, so bounce info requires separate SNS subscription2018-10-16
Slow interactions with no UI feedback; unsure whether Enter was pressed2018-10-15
Simple email requires three objects and many domain configuration steps, with easy-to-get-wrong settings2016-07-22
Dashboard is confusing and doesn't show actual email content2016-07-22
Emails randomly halted for low activity without any notification to the user2016-02-25
Verification fails with canned message and red banner, no way to confirm identity otherwise2016-02-25
Software and design described as worst in industry, with no specific task named2014-03-27
Admin screens time out or don't work, and APIs time out2013-02-10
Recipients who mark spam or have full mailboxes get silently blocked, with no option to turn it off2011-10-31
Recent Activity shows stale bounce data that conflicts with Email Activity; clear buttons do nothing2011-01-26