Products · Product
Sony
Raised as a usability problem by 151 people on Hacker News over 18 years (2009–2026), in 117 threads.
No issue was raised by at least 3 people in 3 threads this year.
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Every issue, all time, most people first
Touch controls trigger at inappropriate timesUnreviewed
20092026- Touchscreens are a common complaint for photographers wanting physical controls2026-10-26
- Touch controls pause unreliably and accidental two-finger tap switches modes, hard to undo2024-11-04
- Touch controls are too sensitive, so accidental swipes pause or skip songs2024-11-03
Transferring photos to phone is too cumbersome to do routinelyUnreviewed
20092026- Manually switching camera Wi-Fi and phone settings is a tedious multi-step connection process2026-01-26
- Photo transfer to phone is too cumbersome to do all the time2024-05-25
- Selecting photos on the camera to transfer is a tedious, click-heavy process2024-05-25
Headphones must be re-paired every time switching devicesUnreviewed
20092026- Headphones stop working after briefly removing them and must be reconnected manually2026-03-14
- Mac apps keep the headphones connected and block switching to another device2022-09-08
- Headphones randomly jump between devices, making them unusable unless multi-device is disabled2022-09-07
Camera interface is so poor the owner stopped using itUnreviewed
20092026- Operating the camera through its mobile app is one of the worst experiences2025-04-07
- Camera UI/UX is poor enough that the owner stopped using it2024-07-15
- Phone's auto camera mode is worse than older camera, and manual mode requires fiddly touchscreen dialing of settings2023-10-05
TV takes 40-50 seconds to respond to remote after turning onUnreviewed
20092026- UI is sluggish and TV takes 5-10 seconds to turn on2022-09-19
- TV is slow to respond to input, sometimes taking 5-30 seconds to become usable2019-11-29
- TV takes many seconds to respond to remote after standby2017-01-13
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Accidental taps toggle ANC or playback when putting earbuds on or off2026-10-29
- Touchscreens are a common complaint for photographers wanting physical controls2026-10-26
- Can't use browser passkey on PS5; passkey setup forces disabling password login and QR workaround fails2026-09-18
- Parental controls are convoluted, requiring many separate logins2026-08-01
- Parental controls are convoluted, with many separate logins to manage2026-07-31
- Searching often misses tracks or albums, and the UI is mostly lists2026-07-24
- Visual elements are hard to decipher, and the spatial room layout takes many taps to navigate2026-07-16
- Earbuds' UX is reportedly worse and a bit buggy2026-06-28
- UI is laggy and stutters, with animated transitions making the lag more noticeable2026-06-01
- No physical buttons makes controls frustrating; noise cancellation randomly stops working on flights2026-03-16
- Headphones stop working after briefly removing them and must be reconnected manually2026-03-14
- Manually switching camera Wi-Fi and phone settings is a tedious multi-step connection process2026-01-26
- Searching misses tracks and albums, and the UI is mostly plain lists2026-01-23
- Repeated nag prompts to re-enable Assistant, and the remote's biggest button triggers it by accident2025-12-15
- Focus ring is hampered because it requires pressing the iFn button every time2025-09-26
- Home screen shows full-screen ads, and sign-in pushes unwanted Google account creation2025-09-03
- Can't disable one touch gesture without disabling all gestures, causing Zoom mute problems2025-04-21
- Sony camera interfaces are considered the worst among major manufacturers2025-04-07
- Operating the camera through its mobile app is one of the worst experiences2025-04-07
- Sony's RAW processing software is terrible and unintuitive to use2025-04-07
- Touch controls pause unreliably and accidental two-finger tap switches modes, hard to undo2024-11-04
- Touch controls are too sensitive, so accidental swipes pause or skip songs2024-11-03
- AI customer service gives no way to reach a human to dispute a charge2024-10-29
- Entering a random password with camera buttons and dials is so tedious the user gives up2024-10-18
- Changing a setting is confusing, with unclear naming, no feedback, and unexpected jumps back to the main menu2024-09-30
- Important settings are buried in obscure multi-level menus with vague descriptions2024-09-30
- Captcha tests are unsolvable and repeatedly fail, blocking warranty support requests2024-07-29
- Camera UI/UX is poor enough that the owner stopped using it2024-07-15
- Selecting photos on the camera to transfer is a tedious, click-heavy process2024-05-25
- Photo transfer to phone is too cumbersome to do all the time2024-05-25
- Wireless connection requires Sony's cloud service because USB-C connectivity is poorly tested and unreliable2023-11-27
- USB port becomes almost unusable after a few years of use2023-11-13
- Had to fiddle with settings for 20 minutes to photograph the moon2023-10-11
- Phone's auto camera mode is worse than older camera, and manual mode requires fiddly touchscreen dialing of settings2023-10-05
- Loud, long voice prompts play every time it powers on or switches ambient noise mode2023-08-18
- Touch controls are hard to use and trigger at inappropriate times2023-08-17
- Text has poor contrast, making it hard to read2023-04-14
- Camera keeps losing settings after power off, needing internal battery recharge2023-04-04
- Finds the PS4 user-hostile, without saying what specifically is hard to use2023-01-30
- Menu system is terrible and ergonomics are poor, pushing them away from Sony2023-01-01
- Menu system so complicated and poorly designed that users can't figure out how to operate it2023-01-01
- Must select photos on camera then pull them via app; no push to connected device2022-12-02
- Camera menus are hard to navigate and considered the worst among photographers2022-12-02
- Touch screen is laggy and imprecise; Wi-Fi and Bluetooth often don't work2022-12-02
- Sony camera interface is harder to navigate than Canon, Panasonic or Fuji2022-12-02
- Sony Xperia's user interface is atrocious to use2022-12-02
- Menu system and overall user experience are lacking, hard to navigate2022-10-28
- High, inconsistent latency and low resolution, plus apps and streams break when restarted2022-09-22
- Manual framerate matching setting is buggy, freezes video or desyncs audio2022-09-19
- UI has become slow and cluttered with ads and suggestions that can't be disabled2022-09-19