Southwest Airlines

Raised as a usability problem by 4 people on Hacker News over 14 years (2013–2026), in 4 threads.

People raised many different problems with Southwest Airlines, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 4 complaints

Notification setting to turn off ads was hard to find, located only on website2026-05-27
Customers couldn't rebook or cancel a canceled flight online or by phone2022-12-27
Cancelled flight not shown on reservation page; must re-enter reservation number to reach hardship page2022-12-27
In-flight WiFi is absurdly slow and logging in takes minutes2013-04-24