Subway

Raised as a usability problem by 7 people on Hacker News over 14 years (2012–2025), in 6 threads.

People raised many different problems with Subway, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 8 complaints

After paying fare, can't reach the track without using a different entrance2025-08-03
Local store can't get orders right and is often closed unexpectedly2024-08-18
Website hangs on a loading screen when an ad-blocker is running2024-08-16
Has to log in too often, and login fails repeatedly, so it's frustrating to use2024-08-16
Final screen crashed and deleted the order, nearly tricking user into reordering2024-06-12
Ordering two saved favorite subs takes 5-10 minutes; app is slow and janky2024-02-06
No way in the app to report a missing or wrong order2023-03-18
Double-clicking a user doesn't open a private window; most commands don't work2012-03-01