Synology

Raised as a usability problem by 9 people on Hacker News over 10 years (2016–2025), in 9 threads.

People raised many different problems with Synology, but no single problem has yet been raised by 3 people in 3 different months and threads.

Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.

The newest 10 complaints

Clicking a folder doesn't select it, so sync runs one level higher and deletes files2025-10-09
Backups randomly append (1) to filenames and silently miss files, forcing repeated restarts2025-10-08
Locked out with no way to fix clock drift, since fixing it requires logging in with MFA2023-10-26
Mobile UI turns navigation into a nested list that is not intuitive2023-08-07
Files on NAS unreadable from Linux until user IDs are manually changed2023-04-07
Restoring 100+K files required finding old installer and clicking each file individually2022-02-20
Couldn't find old installer, and full restore wasn't possible without clicking each file2021-09-23
Encrypting backups per file corrupts synced Dropbox files, forcing manual scripted recovery2021-09-03
Skip option on the nag screen is tiny and low-contrast, hard to see2018-08-21
Status indicators stayed green during a failing drive, so the user had to dig through logs2016-01-15