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T-Mobile
Raised as a usability problem by 78 people on Hacker News over 20 years (2007–2026), in 67 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Changing plans online often fails, forcing a phone callUnreviewed
20072026- Opting out of a forced plan upgrade requires calling and sitting through a sales pitch2023-10-12
- Changing plans online often fails, forcing customers to call instead2016-04-25
- Same plan name used for different offerings, leading to wrong plan and hours of support calls2015-04-22
Login page loads endlessly and never completesUnreviewed
20072026- Login page keeps loading endlessly and never completes2022-10-20
- Login fails about half the time with a vague error; clearing cookies fixes it2021-03-01
- Site keeps redirecting to login, so users must stop page loading on each of about four screens2014-01-31
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 50 complaints
- Could never successfully use the eSIM management option in the app2026-03-21
- Transfers often stall, leaving the phone with no service and no way to verify or call support2026-03-20
- Privacy opt-outs keep re-enabling by default, forcing users to recheck settings2025-08-18
- Billing is so confusing that users can't understand what they're being charged2024-06-12
- Modem is hostile to users, making it hard to use their own router2024-06-07
- Customers can't swap their own SIM online and must wait on hold for hours2024-03-15
- IP geolocation places user in wrong state, so store sites show distant stores2024-02-13
- Opting out of a forced plan upgrade requires calling and sitting through a sales pitch2023-10-12
- Can't find the hidden box to migrate to autopay; settings page shows unavailable message2023-08-31
- Couldn't log in to manage new plan; old prepaid email tied to account2023-08-24
- Can't cancel subscription on the website, must call and argue with a rep2023-03-23
- Couldn't find how to disable SMS fallback, so new devices always got SMS codes2023-02-28
- Hours on phone support with no results; only resolved quickly via Twitter2023-01-03
- Number transfer and account activation took about two hours2022-11-10
- Signup form is fiddly; order cancelled after half an hour with no recourse2022-11-02
- Bill payment fails under Firefox's default cookie blocking, forcing the user to allow all cookies, pay, then restrict again2022-10-20
- Simple billing updates require waiting through several spinners while page loads2022-10-20
- Login page keeps loading endlessly and never completes2022-10-20
- Rep's system rejects valid email addresses containing a dash, forcing a different address2022-06-02
- Websites have terrible UX that makes everyday utility tasks hard2022-05-04
- Voice robot fails to understand accented speech; calls keep dropping mid-conversation when cancelling2021-11-17
- Undesirable call-to-action buttons are placed below the viewport, pushing users toward options2021-08-04
- Couldn't make account changes online; had to call and wait on hold to fix a merged account2021-03-16
- Opt-out toggle looks off but flips back on, and Done button doesn't work2021-03-10
- ReCAPTCHA fails in Firefox, forcing a switch to Chrome; identity check has a 24-hour window2021-03-10
- Setting ad and privacy preferences seems deliberately made impossible to complete2021-03-10
- Opting out of ad data sharing requires a buried multi-step menu path and toggling each line2021-03-09
- Login redirects to an error page, and the emailed verification code is rejected as invalid2021-03-09
- Same email can't sign up for prepaid; phone number locks out postpaid login2021-03-09
- Account changes are forced through phone calls because the website is broken2021-03-09
- Opting out requires navigating deep menus and toggling each line individually2021-03-09
- Opting out of ad data sharing requires navigating deep menus across several apps and sites2021-03-09
- Opt-out settings are hard to find; separate pages and settings reset to on2021-03-09
- Opt-out setting needed several page reloads to work2021-03-09
- Login fails about half the time with a vague error; clearing cookies fixes it2021-03-01
- In-store staff can't handle bills, so customers must use the website for everything2020-04-01
- Roaming data is so slow abroad that web pages time out and are unusable2020-04-01
- Throttled to 2G speeds, making web browsing nearly unusable2020-03-13
- Checking remaining high-speed hotspot data takes many taps and clicks2019-10-31
- Typing address expecting a yes or no answer wastes time2019-10-31
- Password reset rejects a 20-character password with special characters2018-08-28
- A stray tap on an ad silently enrolled them in a paid service2018-08-28
- Services auto-syncing after landing consume the throttled bandwidth, so everything stops working2017-07-20
- Site fails with a load error when selecting the new plan2017-07-20
- Switching 3G on and off breaks many sites, making the connection almost unusable2017-02-10
- Support reps couldn't fix a simple billing issue, forcing workaround via executive email2016-12-07
- Order can't be verified and system won't allow changes after failure, no way to fix2016-07-25
- Device gets disabled monthly until customer calls to fix failed auto-billing2016-05-16
- Cannot cancel service in-store, forced through a difficult cancellation process2016-04-25
- Changing plans online often fails, forcing customers to call instead2016-04-25