Products · Pattern or everyday thing
Taxis
Raised as a usability problem by 14 people on Hacker News over 14 years (2012–2025), in 14 threads.
No issue was raised by at least 3 people in 3 threads this year.
No issue was raised by at least 3 people in 3 threads in the last 5 years.
Every issue, all time, most people first
Taxis were nearly impossible to get in small towns and needed cashUnreviewed
20122026- Taxis were nearly impossible to get in small towns and required cash2022-04-18
- Taxis were hard to hail, dispatchers unreachable, and pickups never arrived after long waits2021-08-10
- Taxis are almost impossible to find outside a few areas, so you must call a dispatcher2014-10-27
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 15 complaints
- No way to know when a taxi would arrive or track the ride2025-06-15
- Cab drivers pressure riders to pay cash and cabs show non-stop ads2023-08-10
- No upfront price, can't tell final fare, hard to quickly hail one2022-09-04
- Taxis were nearly impossible to get in small towns and required cash2022-04-18
- Haggling over fares with drivers not using the meter is stressful and leads to overpaying2022-04-18
- Forced to fight an annoying touch screen to enter a custom tip amount2022-01-11
- Taxis were hard to hail, dispatchers unreachable, and pickups never arrived after long waits2021-08-10
- Card readers, meter and interaction friction make cab payment cumbersome and error-prone2021-07-10
- Can't see when a taxi will arrive or which car is yours2020-09-28
- Card machines often broken, forcing arguments with drivers over paying without cash2017-09-01
- Deaf rider can't communicate destination; drivers may not read English or understand writing2016-01-06
- Deaf riders can't communicate destinations to cab drivers, and phone pickup requests go unfulfilled.2015-10-14
- Taxis are almost impossible to find outside a few areas, so you must call a dispatcher2014-10-27
- Commenter must watch for the cab and wait, existing cab hailing is not good enough2014-07-14
- Complaint line means long hold times and unread logs, so problems go unresolved2012-07-10