Products · Pattern or everyday thing
Terms of service
Raised as a usability problem by 16 people on Hacker News over 20 years (2007–2026), in 16 threads.
People raised many different problems with Terms of service, but no single problem has yet been raised by 3 people in 3 different months and threads.
Unreviewed issues were grouped by machine: Claude Haiku labelled each comment as a usability complaint, named what it's about and summed up the problem in a line, and a small model grouped similar problems. Nobody has checked them by hand. Expect mistakes.
The newest 13 complaints
- Terms text is hard to print or copy, buried in awkward popups and modal dialogs2026-10-27
- PDF cannot be resized and edges get cut off on iPhone2024-03-21
- ToS are designed as impenetrable legal walls that people click through unread2024-03-05
- Full terms re-posted without a diff, too long and dense for average readers to understand2023-09-01
- The site is a disaster to use on mobile devices2022-11-13
- Clicking agree in the text above marks the level as passed unexpectedly2021-05-18
- Accept button locked until scrolling or a thirty second countdown ends2021-01-10
- Long text in tiny font on phone, with accept button placed prominently at top2020-10-01
- Terms page scrolls so slowly that the reader gives up and closes it2019-07-04
- Key clauses like data selling are buried where users can't easily find them2017-04-23
- "More details" opens in a new tab and just redirects to the homepage2014-10-01
- Took twenty seconds of clicking around to understand what the site does2013-06-16
- Hard to read because the page requires scrolling both vertically and horizontally2007-03-13